Implementation Engineer

EngFlow; Auckland; Remote; NZD 80,000 - 100,000; Full time

Job summary

A leading technology firm is looking for an Implementation Engineer to serve as the technical voice for customers. You will support engineering teams during trials, troubleshooting complex issues and helping optimize their workflows. The ideal candidate has 3+ years of experience in software development, strong communication skills, and proficiency in programming languages. Opportunities for remote work and engaging team activities are included.

Benefits

Comprehensive medical, dental, vision benefits

401k/pension

Parental leave

Generous vacation

Team events and activities

Qualifications

• 3+ years of experience in software development, technical support, SRE, or developer-facing roles.
• Strong understanding of developer workflows and build systems.
• Proficiency in at least one programming language, such as Go, C++, Java, Python, Rust, or JavaScript.

Responsibilities

• Serve as the primary technical point of contact for trialing and existing customers.
• Troubleshoot and resolve complex issues with build systems.
• Help customers optimize their use of EngFlow's products.

Skills

Software development

Technical support

Developer workflows

Build systems

Communication skills

Tools

Docker

Terraform

Kubernetes

Job description

Overview

Remote - APAC. About EngFlow: At EngFlow, we help developers save time by accelerating software builds and tests. Our cloud-based, distributed service optimizes developer workflows through remote execution and caching, improving efficiency, productivity, and product quality.

Backed by top investors, EngFlow is redefining how companies build software and ship well-tested products. Our solutions speed up builds by a factor of 10 or more, while our observability platform provides actionable insights for optimization. Founded by key contributors to Bazel, we build tools that empower engineering teams—from startups to Fortune 500 companies—to enhance developer velocity and improve build performance.

Learn more about our mission, culture, and team: EngFlow | Video

We\'re looking for an Implementation Engineer to be the technical voice our customers rely on. You\'ll support engineering teams during trials and ongoing use, help them integrate and optimize their build workflows, and collaborate with internal teams to ensure a world-class experience.

Responsibilities

• Serve as the primary technical point of contact for trialing, new, and existing customers—offering guidance as they adopt and scale our platform.
• Troubleshoot, investigate, and resolve complex issues with build systems, integrations, and environments.
• Help customers optimize their use of EngFlow\'s products and ensure smooth adoption within their developer workflows.
• Partner with Engineering to surface and track product bugs, performance regressions, and feature feedback from the field.
• Create and maintain internal and external documentation to improve future support and empower developers.
• Engage with the broader community via forums, Slack, GitHub, and conferences—representing EngFlow\'s voice with empathy and technical clarity.
• Contribute to a culture of operational excellence through metrics, tooling improvements, and automation

Requirements

• 3+ years of experience in software development, technical support, SRE, or developer-facing roles.
• Strong understanding of developer workflows and build systems (experience with Bazel or Buck/Buck2 is a big plus).
• Proficiency in at least one programming language (e.g., Go, C++, Java, Python, Rust, or JavaScript).
• Comfortable in a Linux/Unix environment with experience in tools like Docker, Terraform, or Kubernetes.
• Familiarity with at least one cloud provider (e.g., AWS, GCP, Azure, or OpenShift).
• Great communicator—able to explain complex technical concepts clearly in writing and on calls.
• Experience writing or contributing to technical documentation or internal knowledge bases.
• Customer-centric mindset with a passion for helping engineers solve tough problems.
• Bonus: experience working with async communication and distributed teams

Benefits

We offer comprehensive medical, dental, vision benefits, 401k/pension, parental leave and generous vacation. The team is fully remote but we enjoy meeting together several times a year at exciting destinations throughout the world. We value getting the work done and having fun while doing it, and have done numerous fun team events such as chocolate, whisky, and tea tastings, monthly team games, escape the room, and other fun events.