Impactful Hardship & Vulnerability Advisor

Avanti Finance Group; Auckland; Hybrid; NZD 70,000 - 95,000; Full time

Benefits offered by this job

KiwiSaver enhancements

Parental & caregiver benefits

Gym access & wellness facilities

Fresh fruit in the office

Volunteer day programme

Job summary

Avanti Finance Group is seeking a compassionate Hardship & Vulnerability Advisor to support customers facing serious life events and financial distress. This role emphasizes empathy, balanced decision-making, and safeguarding both customer welfare and business outcomes.

You'll work within Avanti's Customer Care & Resolution team, guiding customers through challenging periods with sensitivity while delivering practical solutions and maintaining documentation for accountability.

Qualifications

• Experience in hardship, vulnerability, or financial assistance environments.
• Strong listening and communication abilities.
• Ability to balance customer needs with business outcomes.

Responsibilities

• Support customers experiencing hardship and vulnerability.
• Conduct affordability and hardship assessments.
• Provide practical, sustainable support arrangements.

Skills

Empathy

Active listening

Communication skills

Emotional intelligence

Judgement

Job description

Avanti Finance Group is seeking a compassionate Hardship & Vulnerability Advisor to support customers facing serious life events and financial distress. This role emphasizes empathy, balanced decision-making, and safeguarding both customer welfare and business outcomes.

You'll work within Avanti's Customer Care & Resolution team, guiding customers through challenging periods with sensitivity while delivering practical solutions and maintaining documentation for accountability.