ICT Support & Network Administrator

Serko; Auckland; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

KiwiSaver matching

Life insurance

Health insurance

Learning & development platform

Career development

Job summary

Serko is a cutting-edge tech platform in business travel & expense technology, with offices across NZ, Australia, North America, Bengaluru and China. This role focuses on maintaining Serko’s ICT systems, installing applications, and providing cross-regional support to keep our infrastructure reliable and secure.

You will troubleshoot complex issues, document changes, and work with a global team to plan operational improvements.

Qualifications

• Experience in network administration and ICT support.
• Strong troubleshooting and problem-solving skills.
• Ability to document systems and changes clearly.
• Excellent written and verbal communication.

Responsibilities

• Install and configure Serko and third party applications.
• Assist in coordinating local area network implementation and maintenance.
• Monitor and maintain infrastructure, computers, and network software.
• Provide support to teammates across regions as needed.
• Communicate status and realistic resolution times to users.
• Troubleshoot hardware, software, and connectivity issues.
• Follow up on maintenance and service requests for network changes.
• Perform duties as directed by ICT Manager.
• Report on usage and trends.
• Monitor Service Desk and provide ICT support for hardware and firmware issues.
• Maintain system documentation and policies daily and during reviews.
• Collaborate with technical staff on operational changes.
• Conduct environmental maintenance in computer rooms.

Skills

Network administration

ICT support

Troubleshooting

Documentation

Communication

Job description

Serko is a cutting-edge tech platform in business travel & expense technology, with offices across NZ, Australia, North America, Bengaluru and China. This role focuses on maintaining Serko’s ICT systems, installing applications, and providing cross-regional support to keep our infrastructure reliable and secure.

You will troubleshoot complex issues, document changes, and work with a global team to plan operational improvements.