ICT Field Services Technician - Palmerston North

Desktop Technology Services; New Zealand; On-site; NZD 60,000 - 80,000; Full time

Job summary

A nationwide IT service provider in New Zealand is seeking an ICT Field Services Technician to ensure IT systems for clients remain stable and reliable. The role involves troubleshooting, installations, and building strong relationships with users at all levels. Ideal candidates will have a relevant IT qualification or significant experience, hardware skills, and a customer-first attitude.

Benefits

Development and training opportunities

Supportive culture

Qualifications

• Clean, current New Zealand driver’s licence and access to a reliable vehicle.
• Clear Ministry of Justice background check.
• New Zealand citizenship or residency.

Responsibilities

• Look after customers, ensuring IT systems stay stable and reliable.
• Fix issues on-site, remotely, or in the workshop.
• Help with installations and support broader IT projects.

Skills

Customer-first approach

Windows & cloud skills

Hardware experience with PCs and laptops

Problem-solving

Resilience & adaptability

Education

Completed IT qualification

2+ years’ hands-on experience

Tools

HP hardware

Dell hardware

Lenovo hardware

Job description

ICT Field Services Technician - Palmerston North

At DTSL, you’ll look after your own customers, ensuring their IT systems—PCs, laptops, printers, ATMs—stay stable and reliable. You will fix issues head-on, whether on-site, remotely, or in our workshop, and help with installations, from rolling out new equipment to supporting broader IT projects.

You will connect with people, building great relationships with users at all levels—from day-to-day operators to senior managers.

What You'll Bring

You will bring IT know-how: completed IT qualification or 2+ years’ hands-on experience. You should have hardware experience: comfortable working with PCs, laptops, peripherals—in particular HP, Dell, Lenovo. You should also have Windows & cloud skills: familiar with Windows, Microsoft 365, and basic cloud environments.

You should have a customer-first approach: friendly, professional, and great at turning problems into solutions. You will be a self-starter with a resourceful attitude, thinking ahead, and knowing when to escalate. You should be resilient & adaptable: able to thrive under pressure and take on any challenge.

A bonus if you have repair certifications (e.g. HP, Dell, Lenovo, ATM-specific).

Requirements for the Job

To apply, you’ll need a clean, current New Zealand driver’s licence and access to a reliable vehicle. You should have a clear Ministry of Justice background check. You should have New Zealand citizenship or residency and be based in NZ.

Why You’ll Love Working at DTSL

DTSL has a nationwide presence, with 16 offices and 200+ people, supporting businesses and government all over NZ. The company has a supportive culture: teamwork, ethical service, innovation, and a real mindset of “helping clients succeed.” DTSL provides growth: development and training opportunities to support you on your career journey.

How to Apply

Write a cover letter telling us about your tech and customer-service experience—show us why you’d thrive in this role. Attach your up-to-date CV. Apply via DTSL’s careers page or job ad.

About DTSL: DTSL is a nationwide provider of innovative IT services, supporting businesses and government departments with cutting-edge technology solutions.