Hotel Receptionist

Oaks Hotels, Resorts & Suites; Auckland; Presencial; NZD 26.000 - 32.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Career growth

Hotel discounts

Global perks

Retail discounts

Wellness program

Parental leave

Birthday leave

Descripción de la vacante

Oaks Auckland Hotel is seeking a part-time Guest Service Agent / Hotel Receptionist who is passionate about delivering exceptional customer service. You will greet guests, manage check-ins and check-outs, and provide local recommendations with a welcoming, professional demeanor.

You will handle reservations, communicate across channels, and collaborate with team members to ensure a seamless experience. A flexible weekend/holiday schedule and the ability to work rotating shifts are essential.

Formación

• Experience in hotel, hospitality or customer-facing roles.
• Ability to communicate clearly across channels (in person, phone, email).
• Positive, proactive approach to guest needs and problem solving.
• Willingness to work weekends, holidays and varied shifts.

Responsabilidades

• Provide warm, friendly reception and smooth check-in/out.
• Communicate clearly with guests, staff and stakeholders.
• Process reservations and special requests using the PMS.
• Act as primary contact for guests and offer personalised recommendations.

Conocimientos

Customer service

Clear communication

Guest relations

Professional presentation

Flexible schedule

Descripción del empleo

Overview

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Overview

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Oaks Auckland Hotel are looking for a part-time Guest Service Agent / Hotel Receptionist who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject To Change)

• Rotating roster across Monday to Sunday
• Shift times scheduled within7:00am to 11:00pm
• Immediate start available

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

This is your chance to work within a property backed by two powerhouse organisations - Minor Hotels, a global hotel operator with a portfolio of over 640 properties, and Mulpha, a leading investment group with a strong commitment to hospitality excellence.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

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