Hotel Porter

Hind Management; Kaikōura; On-site; NZD 30,000 - 60,000; Part time

Job summary

A managed hotel chain in Kaikōura is seeking a Porter to provide exceptional service and assist with guest inquiries. This part-time role requires a commitment of at least 20 hours per week, with responsibilities including maintaining luggage storage and assisting at the Front Desk. Ideal candidates will have strong organizational skills and a guest service orientation. Join a valued team emphasizing diversity and a supportive work environment.

Benefits

Discounts at hotels and restaurants

Meals on duty

Uniform provided

Wellbeing programs including health insurance discounts

Qualifications

• Commit to minimum of 20 hours per week.
• Ability to work morning or evening shifts.
• Full driver's license required.
• Professional presentation and strong work ethic.
• Ability to build and maintain successful working relationships.
• Excellent organizational skills to prioritize tasks.
• Strong guest service orientation.
• Demonstrates initiative and flexibility.
• Must have right to work in NZ.

Responsibilities

• Assist with guest enquiries.
• Ensure timely delivery of messages and bags.
• Communicate issues with management.
• Assist Front Desk during busy periods.
• Maintain orderly luggage storage.
• Keep luggage store room tidy.
• Follow emergency procedures.
• Conduct hotel security floor checks.
• Inspect public areas for cleanliness.

Skills

Teamwork

Organizational skills

Guest service orientation

Flexibility

Job description

The Role | Te mahi

We are seeking a Porter to provide an exceptional level of service that exceeds expectations of our guests.

This is a Part-time role with minimum hours of 20 hours per week based at Sudima Kaikoura Hotel

Responsibilities | Ngā haepapa

• Assist with guest enquiries
• Ensure guest messages, dry cleaning & bags are delivered in a timely manner
• Communicate with DM or FOM of any issue/s that are raised
• Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services
• Record all luggage stored in an orderly manner
• Keep the luggage store room tidy and accessible at all times
• Follow any emergency procedures from DM when an emergency arises
• Must be updated on the knowledge of all room categories and amenities
• Hotel security floor checks
• Regularly inspect the lobby and public areas to ensure that the standards of the hotel are maintained and comfortable for guests, visitors as well as employees.

About you | Ko koe tenei

• Commit to minimum of 20 hours per week
• Ability to work morning or evening shifts
• Full driver\'s license
• Professional personal presentation and a great work ethic
• Ability to work well within a team and build and maintain successful working relationships
• Excellent organisational skills, able to prioritise conflicting tasks professionally
• Strong guest service orientation
• Demonstrates initiative and flexibility
• Right to Work in NZ

We are all valued | He kura te tangata

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Meals on duty and uniform provided
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe "We Are all Valued - He Kura te Tangata", and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office ([phone] or email our Talent Acquisition Team [e-mail]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued