Hotel Housekeeping Supervisor (Full-time, permanent)

Marsden Services Limited; Queenstown; On-site; NZD 55,000 - 62,000; Full time

Job summary

A leading hospitality provider in Queenstown is seeking an experienced Hotel Housekeeping Supervisor to oversee operations at their apartment-style hotel. The successful candidate will manage housekeeping teams, maintain cleanliness standards, and ensure guest satisfaction. Candidates should have at least 5 years of relevant experience, a valid New Zealand First Aid Certificate, and preferably hold a degree in hospitality. This full-time position offers competitive salaries and is essential for maintaining high operational efficiency.

Qualifications

• 5+ years of experience in housekeeping.
• Valid New Zealand First Aid Certificate required.
• Experience in apartment-style property management is crucial.

Responsibilities

• Lead and supervise housekeeping and maintenance teams.
• Ensure quality control and guest satisfaction.
• Train and evaluate staff performance.

Skills

Leadership skills

Fluency in multiple languages

Customer service

Knowledge of cleaning practices

Education

University degree in hospitality

Tools

Property Management Systems

Opera Cloud

Room Master

Newbook

Job description

Company:Garden Court Suites & Apartment
Location:Queenstown, New Zealand
Position:Hotel Housekeeping Supervisor (Full-time, permanent)
Hours:Full Time Minimum 40 hours per week
Pay Rate:Salary $55000-$62000

About the role:
We are seeking a highly skilled and experienced Hotel Housekeeping Supervisor to lead the housekeeping operations at our apartment-style hotel in Queenstown. This role requires strong leadership, operational knowledge, and the ability to manage multiple properties simultaneously.

Key Responsibilities:

• Lead and supervise housekeeping and maintenance teams.
• Ensure consistent quality control, cleanliness standards, and guest satisfaction.
• Create and manage staff rosters, allocate daily tasks, and ensure efficiency in high turnover operations.
• Train, mentor, and evaluate staff performance.
• Assist in recruitment and hiring processes for housekeeping staff.
• Manage linen, supplies, and cleaning stock.
• Liaise with the Body Corporate units and Marsden-managed rooms to coordinate housekeeping and maintenance requirements.
• Handle guest requests and urgent situations, including on-call duties when required.
• Work closely with the Front Office team to align room readiness with arrivals/departures.

Essential Skills and Qualifications:

• Minimum 5 years of relevant experience in housekeeping.
• University degree or equivalent in hospitality advantageous.
• Valid New Zealand First Aid Certificate.
• Strong leadership skills with proven ability to manage staff, train teams, and handle recruitment processes.
• Demonstrated experience managing housekeeping operations in apartment-style properties and high turnover environments.
• Advanced knowledge of Property Management Systems such as Opera Cloud, Room Master, or Newbook.
• Proven ability to oversee operations.
• Fluency in more than one language (preferred languages include English, Mandarin, Spanish, French, or German) to assist with our diverse guest and employee base.
• Experience in Front Desk operations is highly desirable, as this role may occasionally be required to cover Front Desk shifts.
• Strong knowledge of cleaning and hospitality management practices.
• Ability to perform under pressure