Hotel Front Office Guest Service Agent (Part-Time)

Novotel; New Plymouth; On-site; NZD 30,000 - 60,000; Part time

Job summary

Novotel New Plymouth Taranaki is seeking a Part-Time Guest Service Agent to join their Front Office team. In this role, you'll be the first point of contact for guests, ensuring exceptional service and support in daily operations. If you have a passion for hospitality and a positive attitude, apply now!

Benefits

Uniforms provided and laundered

Cooked staff meals while on shift

Accor ALL Heartist Benefits

Paid Birthday Leave + Wellness Day

Access to our Employee Assistance Program (EAP)

Qualifications

• Minimum 1 year of experience in hotel front office or reception.
• Knowledge of hotel front office systems and procedures.
• Ability to multitask and work under pressure.

Responsibilities

• Welcome guests with warmth and professionalism.
• Check guests in and out efficiently and accurately.
• Manage reservations and assist with guest requests.

Skills

Guest-centric

Communication skills

Organisational skills

Time management

Education

Hospitality diploma (preferred)

Tools

Opera Cloud

Accor systems (TARS, Hotel Link, Resaweb)

Job description

Novotel New Plymouth Taranaki is more than a hotel, we're a team passionate about hospitality, connection and delivering unforgettable guest experiences. With 85 rooms, a buzzing restaurant and bar and modern event spaces, we offer a dynamic work environment where your contributions matter.

We're now hiring a Part-Time Guest Service Agent to join our Front Office team, someone who is motivated, outgoing, and experienced Front Office Superstar.

In this part-time role (minimum 20 hours per week), you’ll be actively involved in the day-to-day operations of the Front Office and Reservations. As the first point of contact for our guests, your excellent communication skills and warm presence will ensure each guest feels valued from check-in to check-out, and every moment in between.

This is a hands-on position requiring AM and PM shifts. You’ll be a visible and proactive team player at the front desk and in the lobby during key service periods. Our ideal candidate is guest-centric, passionate, and performance-driven, with the ability to tailor each interaction to our guests' individual needs. You'll bring previous experience in a similar hotel environment and a desire to make every stay memorable.

This position reports directly to the Front Office Manager.

What you'll do:

Welcome guests with warmth and professionalism

Check guests in and out efficiently and accurately

Manage reservations, phone/email enquiries and payments

Assist with guest requests and handle feedback positively

Provide support to the Front Office team as needed

Work a flexible rotating roster (AM, PM, weekends, public holidays)

What you bring:

Minimum 1 year of experience in hotel front office or reception

A hospitality diploma is preferred

Knowledge and experience using relevant Accor systems (TARS, Hotel Link, Resaweb) will be beneficial

Familiarity with the Accor Live Limitless Loyalty program would bean advantage

Working knowledge of Opera Cloud (or another property management system) is essential

Knowledge of a hotel reservations flow

Knowledge of hotel front office systems and processes, and the ability to learn new systems and procedures with ease

Flexibility to work on a rotating roster, including mornings, days, evenings, weekends, public holidays (and the occasional night audit shift)

A positive, reliable, charismatic, and can-do attitude

Genuine, outgoing, and friendly personality and manner

Strong organisational and time management skills

Service-oriented and an eye for detail

Good communication skills in English, with excellent reading, writing, and oral proficiency

Professional appearance and grooming at all times

We are seeking someone who will go the extra mile to provide memorable guest experiences with the ability to multitask, work under pressure, and think on their feet to resolve issues and make decisions.

The wage rate for this role is between $27.05 and $27.84 per hour (based on experience).

What we offer:

Uniforms provided and laundered

Cooked staff meals while on shift

Incredible Accor ALL Heartist Benefits – including discounts on Food and Beverage and Accommodation Worldwide

Reward and recognition incentives and awards

Paid Birthday Leave + Wellness Day

Access to our Employee Assistance Program (EAP)

Work rights:

Applicants must have the legal right to work in New Zealand (valid work visa, residency, or citizenship). Sponsorship is not available for this role.

We are happy to take applications from students experienced in hotel front office.

Apply today:

If you're a hospitality professional ready to bring your passion for people to a global brand with local heart, click APPLY and submit your CV and a brief cover letter.

We look forward to welcoming you to the team

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Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand? Do you have customer service experience? How many years' experience do you have as a Front Office Guest Services Attendant? Do you have a current New Zealand driver's licence? Are you available to work public holidays? What hotel Property Management System Experience do you have? Are you eligible to work in New Zealand (do you have a valid open work visa, residency or citizenship)? Do you have any Accor experience (including Accor systems like TARS, Hotel Link, Resaweb) and knowledge of the Accor Live Limitless loyalty program?

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