Hospitality All Rounder

Accor Apartments & Realty; Lake Tekapo; On-site; NZD 45,000 - 70,000; Full time

Job summary

Join a vibrant resort team in the stunning Lake Tekapo region as a Hospitality All Rounder. In this dynamic role, you will engage with guests across Food & Beverage, Front Office, and Housekeeping, ensuring their stay is memorable. Your passion for guest care and ability to adapt to various tasks will be key in creating exceptional experiences. This forward-thinking company values inclusivity and personal growth, making it an exciting place to develop your career in hospitality. If you thrive in a diverse environment and are eager to make a difference, this opportunity is for you!

Qualifications

• Experience in customer-facing hospitality roles is a plus.
• Strong work ethic and commitment to excellence.

Responsibilities

• Deliver exceptional hospitality from check-in to check-out.
• Clean guest rooms and public spaces to maintain high standards.

Skills

Customer service

Problem-solving

Team collaboration

Flexibility

Education

Valid RSA or equivalent qualification

Job description

Peppers Bluewater, State Highway 8, Lake Tekapo, Canterbury, New Zealand Req #4028

Friday, 24 January 2025

Overlooking scenic Lake Tekapo, in the heart of New Zealand's central South Island, is Peppers Bluewater Resort. The resort is comprised of one, two and three bedroom suites and villas set amongst the purest natural landscape of Mt Cook & Mackenzie region. Guests can enjoy stunning views from Rakinui Restaurant & Bar and experience the farm to table dining concept. Many a special event has taken place at Peppers Bluewater with the team creating bespoke weddings and conferences. On your days off immerse yourself in the peaceful lifestyle by enjoying the abundance of relaxing activities Lake Tekapo has to offer such as horse-riding, hot pools and stargazing.

Purpose

As a Hospitality All Rounder, you will play a crucial role in our day-to-day operations, seamlessly transitioning between Food & Beverage, Front Office and Housekeeping. Your commitment to delivering exceptional service, coupled with your genuine care for our guests, will shine through in every department you work.

Primary Responsibilities

Your role encompasses several key areas, working within a diverse team to ensure an exceptional guest experience:

• Offer personalised food and beverage suggestions, whether in our outlets or during events leaving a lasting impression on our guests.
• Proactively source information to expand your product knowledge.
• Be the go-to source for information on neighbourhood hotspots and must-visit gems.
• From check-in to check-out, you will be at the forefront of delivering exceptional hospitality, ensuring that our guests have a memorable stay.
• Confidently communicate with both guests and colleagues enabling seamless teamwork.
• Cleaning guest rooms and public spaces, all of which are crucial to creating an outstanding first impression.
• Use cleaning materials and chemicals with care, adhering to safety protocols to maintain a secure environment.

Skills and Experience

• Previous experience in a customer-facing hospitality role is a plus.
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory.
• Genuine passion for guest care, engaging with patrons and collaborating within a team of diverse professionals.
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.
• Strong work ethic, reliable and a commitment to excellence.
• Your problem-solving skills and unwavering positivity come into play when challenges arise, as you transform obstacles into opportunities.

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.