Home Loan Specialist

BNZ Life Insurance Limited; New Zealand; On-site; NZD 60,000 - 85,000; Full time

Job summary

BNZ is seeking a Home Loan Specialist for their NorthWest branch, who will provide expert advice and solutions in home lending. This full-time role requires excellent customer service skills and a minimum of 12-18 months of relevant experience. Join a supportive team focused on helping New Zealanders achieve their financial dreams while also fostering your personal growth.

Benefits

Flexible working

Generous leave offering

Career development opportunities

Qualifications

• Minimum of 12-18 months home lending experience.
• Ability to assess and complete complex lending.
• Calm, communicative, and level-headed.

Responsibilities

• Provide high quality advice and solutions across a range of products.
• Understand customers' needs and goals regarding home lending.
• Support customers in achieving their financial goals.

Skills

Customer service

Attention to detail

Communication

Job description

locations NorthWest Store, NorthWest Shopping Centre, 1-7 Fred Taylor Drive

time type Full time

posted on Posted Yesterday

time left to apply End Date: August 7, 2025 (12 days left to apply)

job requisition id JR110503

Worker Type:

Permanent

Worker Type:

Permanent

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Mō te Tūranga | About the Role

As a Home Loan Specialist you will provide high quality advice and solutions across our range of great products with a focus on customers with home lending. You will take the time to understand your customers' needs and goals assessing and completing complex lending, supporting them in a truly meaningful way.

This is a full time position working 37.5 hours per week. Our NorthWest branch operates 7 days a week, so your rostered hours may include one weekend day.

What is the most exciting thing about this opportunity?

This role is all about helping New Zealanders 'find a way' to achieve their financial goals and dreams. From owning their first home to supporting their next life stage this is a great opportunity to make a difference in your local community.

You'll have the opportunity to learn and develop your skills further in banking and we want to help you become one of our future lenders, and eventually establish yourself as the go to for complex lending requirements.

What is the most challenging thing about this opportunity?

The most challenging part of the role is also one of the most interesting; it's a broad role being an expert for our customers on a variety of products and help them navigate their personal situations. We work in an extremely fast paced environment, so being able to learn quickly, adapt and have a good attention to detail while putting the customer at the heart of everything you do will be key.

What attributes will this person have in order to be successful?

You'll bring a minimum of 12-18 months home lending experience, whether that be within Banking of another financial services organisation. You'll understand the whole end to end process with home lending, while also demonstrating that you are calm, communicative, and level-headed.

What is the team culture and environment like?

BNZ is incredibly inclusive, welcoming, and supportive. We value ambition, a drive for helping our customers achieve their goals, whilst also beingfocused on your own personal growth!

Our teams are highly diverse and come from a wide range of backgrounds, but what connects us is our passion for delivering exceptional customer service. If you put customers first, we know you'll thrive at BNZ.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

Please note applications for this vacancy close end of day, Wednesday 6th August.

This is an exciting opportunityto join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready tojoin a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Closing Date: 06 August 2025

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.

Welcome

Welcome to BNZ Careers! We are excited for you to apply for a role with us.

About Us

We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.