Helplines Counsellor

Presbyterian Support Northern; Auckland; Hybrid; NZD 60,000 - 70,000; Full time

Job summary

A community support organization in Auckland is seeking a Lifeline Counsellor to provide critical emotional support via helplines. The role requires a degree in counselling and a passion for helping others during times of distress. Candidates must be flexible with working hours, including weekends, and be willing to commit to 32 hours a week. Join a supportive team making a positive impact in the community.

Benefits

Monthly professional external supervision

Additional pay for overnight shifts

Opportunities for ongoing professional progression

PSN scholarship programme

Employee Assistance Programmes

Boost programme discounts

Recognition for service

Kiwi saver paid in addition to wages

Ability to purchase additional leave days

Qualifications

• Provisionally or registered with NZAC.
• Experience in providing support for people in distress.
• Must work 32 hours a week.

Responsibilities

• Answer calls across helplines and text message line.
• Work allocated shifts including weekends.

Skills

Counselling support

Flexible working hours

Empowering and effective support

Education

Counsellor related degree

Job description

Ko mātou tēnei I This is Us

We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

For more than half a century, Lifeline Aotearoa has been there helping New Zealanders in crisis or distress. Lifeline provides a 24/7 nationwide helpline and text-line counselling service to support the emotional and mental wellbeing of our callers and communities.

The Opportunity

Our Lifeline Counsellors work allocated shifts on a fortnightly basis to answer calls across our helplines and or text message line. The shifts are from 7am to 3.30pm and 3.30pm to 12.00am. You must be able to do both of these shifts and be able to work one weekend a fortnight.

Your Skills and Experience

• A Counsellor related degree and be provisionally or registered with NZAC
• Experience providing counselling support
• Able to work flexible working hours, including evenings and weekends.
• Have a passion for supporting people when they are most distressed in a way that is empowering and effective.
• Can work 32 hours a week.
• Live in Auckland

Highlights of Working with Us

We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.

In addition to having a significant impact on the wellbeing of others and saving people's lives, we are able to offer you access to:

• Monthly professional external supervision
• Additional pay for overnight shifts and late weekend shifts
• Opportunities for ongoing professional and career progression
• An opportunity to have your personal development financially supported through our PSN scholarship programme
• Access to free professional and external counselling, support and advice through our Employee Assistance Programmes
• A range of discounts from services and products through our BOOST programme
• Recognition if you successfully refer any friends or family to work for PSN
• Formal recognition of your service, from five years of service with us
• Kiwi saver paid in addition to your wages
• Ability to purchase up to an extra 10 annual leave days

Please contact us at [e-mail] if you have any questions or would like a copy of the Role Profile.

To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.

E hika ma, Tono a mai! (What are you waiting for)… join our team and be part of the solution!