Head of Student Success

Future Skills Academy; Auckland; On-site; NZD 120,000 - 170,000; Full time

Benefits offered by this job

Staff social events

Team development opportunities

Job summary

AIC in Auckland is seeking a Head of Student Success to lead academic support, wellbeing and pastoral care for a diverse international student body. You will oversee orientation, learning support and graduation processes to ensure smooth delivery across multiple campuses.

The role requires a degree or higher, strong experience in student services and events, and the ability to lead teams while building relationships with colleagues across campus. Eligibility to work in New Zealand is assumed.

Qualifications

• Educated to degree level or higher, in a field relevant to the position.
• Experience in student support services, ideally in tertiary education.
• Experience successfully managing events, from start to finish.
• Knowledge of the Tertiary and International Learners Code of Practice.
• Ability to conceptualise, organise, direct, and successfully execute multiple project planning processes simultaneously.
• Ability to build effective working relationships with a variety of colleagues and groups across campus.
• Excellent verbal and written communication skills, with professionalism and integrity.
• Strong listening and coaching skills, with the ability to tailor approach to the audience.
• Ability to work positively with diverse learners, demonstrating support and empathy for their needs.

Responsibilities

• Student experience and wellbeing: Run pastoral care, attendance counselling and learning support across a multi-campus environment, and build the external networks
• Events that matter: Deliver orientation that actually orientates people, and an annual graduation that celebrates what students have earned, with repeatable, professional processes behind both.
• Learning support: Lead the Learning Support team, keep the resource centre genuinely useful, and work with Academic leadership to catch at-risk students early rather than after the fact.
• Compliance & quality: Keep AIC's practice aligned with the Tertiary and International Learners Code of Practice, ready for NZQA review, and improving through honest self-assessment.
• Leadership & reporting: Set the direction for Student Success in line with AIC's strategic plan, report on what's working to senior management, and keep close ties with Learning & Teaching, Marketing and Operations.
• Our People: Hire well, coach consistently, and build a team culture where advisors, tutors and ambassadors feel backed to do their best work for students.

Skills

Student support

Event management

Leadership

Communication

Coaching

Diversity & inclusion

Education

Degree or higher

Job description

AIC is looking for a Head of Student Success to lead academic support, wellbeing and pastoral care for an international, multicultural student body and to make sure orientation, learning support and graduation all run well.

AIC's mission is to build capability for a global workforce, and that starts with learners who feel supported enough to actually finish what they came here to do. This role owns that: the systems, the people, and the relationships that keep students attending, progressing and succeeding, from their first day of orientation to the day they walk across the graduation stage.

What you will be responsible for:

• Student experience and wellbeing: Run pastoral care, attendance counselling and learning support across a multi-campus environment, and build the external networks
• Events that matter: Deliver orientation that actually orientates people, and an annual graduation that celebrates what students have earned, with repeatable, professional processes behind both.
• Learning support: Lead the Learning Support team, keep the resource centre genuinely useful, and work with Academic leadership to catch at-risk students early rather than after the fact.
• Compliance & quality: Keep AIC's practice aligned with the Tertiary and International Learners Code of Practice, ready for NZQA review, and improving through honest self-assessment.
• Leadership & reporting: Set the direction for Student Success in line with AIC's strategic plan, report on what's working to senior management, and keep close ties with Learning & Teaching, Marketing and Operations.
• Our People: Hire well, coach consistently, and build a team culture where advisors, tutors and ambassadors feel backed to do their best work for students.

Who we’re looking for:

• Educated to degree level or higher, in a field relevant to the position
• Experience in student support services, ideally in tertiary education
• Experience successfully managing events, from start to finish
• Knowledge of the Tertiary and International Learners Code of Practice.
• Ability to conceptualise, organise, direct, and successfully execute multiple project planning processes simultaneously.
• Ability to build effective working relationships with a variety of colleagues and groups across campus.
• Excellent verbal and written communication skills, with professionalism and integrity.
• Strong listening and coaching skills, with the ability to tailor approach to the audience.
• Ability to work positively with diverse learners, demonstrating support and empathy for their needs.

Working at AIC

At AIC, we live our values by ensuring that we teach the next generation the skills, tools, and capability required to thrive in a global workforce.

What's in it for you

• An opportunity to join a dynamic and progressive education organisation.
• Staff social club events and team building activities

Applicants must have eligibility to work in New Zealand to be considered for this role.

For further information on AIC, please visit www.op.ac.nz/auckland or email our People & Culture team at [e-mail].