Head of Strategy, Performance & Operations

Westpac; New Zealand; On-site; NZD 180,000 - 260,000; Full time

Benefits offered by this job

Westpac benefits

Job summary

Westpac New Zealand is seeking a Head of Business Performance and Operations, a senior leader within DDAI, to partner with the Chief Data, Digital, AI and Payments Officer in shaping the strategy and performance of the organisation.

You will integrate strategy, planning and investment into a clear business agenda, lead annual and rolling planning, and provide an integrated view of performance, finances, workforce, risk and delivery to the Leadership Team.

Qualifications

• Significant leadership experience in performance, strategy execution or operations.
• Experience operating in a regulated environment.
• Proven track record as trusted adviser to an executive.
• Ability to translate strategy into practical plans and measurable outcomes.
• Strong commercial and financial acumen, including planning and value realisation.
• Experience shaping operating models, governance and decision-making.
• Ability to lead cross-functional initiatives and influence without direct authority.
• Excellent executive and Board-level communication skills.

Responsibilities

• Integrating domain strategies and delivery commitments into a single DDAI business plan aligned with enterprise priorities.
• Leading annual and rolling planning with Finance, People, Transformation and other enterprise partners.
• Running the cross-DDAI prioritisation process and recommending trade-offs across strategic value, customer outcomes, capacity, risk and dependencies.
• Owning the integrated DDAI performance framework, scorecards and executive reporting.
• Bringing together strategic, financial, workforce, risk and delivery insights to provide a clear view of business performance.
• Identifying emerging issues and opportunities, challenging material variances and tracking agreed corrective actions.
• Coordinating the consolidated tracking and challenge of DDAI investment benefits.
• Strengthening business-management governance, operating routines and cross-functional interfaces.
• Improving decision clarity, accountability, simplification and productivity across the function.
• Leading executive and Board papers that require integrated DDAI advice and insight.
• Leading and developing the Business Performance and Operations team and its capability.

Skills

Senior leadership

Strategy execution

Operations management

Cross-functional collaboration

Executive communication

Education

Tertiary qualification or equivalent experience

Job description

Westpac New Zealand is seeking a Head of Business Performance and Operations, a senior leader within DDAI, to partner with the Chief Data, Digital, AI and Payments Officer in shaping the strategy and performance of the organisation.

You will integrate strategy, planning and investment into a clear business agenda, lead annual and rolling planning, and provide an integrated view of performance, finances, workforce, risk and delivery to the Leadership Team.