Head of Retail | Maternity Cover

Superette; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

A dynamic retail brand in New Zealand is seeking a Head of Retail for an 11-12 month maternity cover. In this pivotal role, you will inspire Store Managers and their teams to achieve sales growth and operational excellence across all stores. The ideal candidate has over 5 years of multi-site retail management experience, strong leadership skills, and expertise in customer experience. This opportunity allows you to impact the culture and growth of the retail business significantly.

Qualifications

• 5+ years’ experience in multi-site retail management.
• Proven ability to drive sales and manage budgets.
• Strength in developing high-performing teams.

Responsibilities

• Oversee retail performance to achieve sales and margin targets.
• Lead, coach, and mentor Store Managers.
• Drive customer experience initiatives that strengthen brand loyalty.

Skills

Retail management

Sales optimization

Team leadership

Customer experience

Strategic mindset

Job description

Overview

Superette is seeking a dynamic and experienced Head of Retail to lead our store network during a maternity contract period of 11-12 months. This is a pivotal leadership role, responsible for inspiring and guiding our Store Managers and their teams to deliver sales growth, operational excellence, and unforgettable world classcustomer experiences.

You’ll play a key role in driving strategic initiatives, elevating team performance, and ensuring the Superette brand experience is consistently delivered across all 9 stores.

Details

Maternity Cover - Fixed term contract. Duration: Starting prior to Christmas ideally, through to October 2026. Full time hours Monday - Friday. Based in Superette HQ - Takapuna,Auckland

Responsibilities

• Oversee retail performance to achieve sales, margin, and NPS/Google review targets.
• Lead, coach, and mentor Store Managers to build high-performing, engaged teams.
• Champion operational excellence through resourcing, compliance, and process improvements.
• Drive customer experience initiatives that strengthen relationships and brand loyalty.
• Partner with Directors and marketing to align retail, brand, and business goals.
• Lead retail projects including refits, new openings, and health & safety standards.
• Provide reporting, insights, and strategic recommendations to support growth.

What you'll bring

• 5+ years’ experience in multi-site retail management.
• Proven ability to drive sales, manage budgets, and optimise operations.
• Strong commercial and strategic mindset.
• A natural leader, mentor, and communicator with high resilience and energy.
• Expertise in customer experience, team development, and merchandising.
• Excellent organisational and problem-solving skills in a fast-paced environment.
• Valid driver’s license and ability to travel as required.

Why Superette

This is an exciting opportunity to join one of New Zealand’s most dynamic retail brands in a leadership capacity. You’ll be stepping into a role that makes a direct impact on the growth and culture of our retail business, while being supported by a passionate and driven team.

Apply

If you thrive in fast-paced environments, love working with people, and are ready to take the reins of a high-profile retail leadership role — we’d love to hear from you.

Apply now to join Superette as our Head of Retail (Maternity Cover).