Head of Partnership and Customer

Croptide; Hastings; On-site; NZD 80,000 - 120,000; Full time

Job summary

Join Croptide as the Head of Partnership and Customer, driving customer relationships and partnerships. This key role involves managing customer needs, overseeing onboarding processes, and ensuring effective cross-team communication within a dynamic team focused on sustainable agriculture and innovative AI applications.

Benefits

Work alongside scientists and engineers

Opportunity to influence AI in agriculture

Focus on sustainable practices

Ownership mentality

Qualifications

• 3+ years experience in customer success, partnerships, account management.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and relationships.

Responsibilities

• Build and nurture relationships with customers.
• Coordinate with vendors for partnership initiatives.
• Maintain records in CRM system and track interactions.

Skills

Interpersonal skills

Relationship-building

Communication

Organisational skills

Tools

CRM tools

Job description

Croptide is on a mission to empower growers with better insights—seamlessly, intuitively, and when it matters most.

We’re looking for a proactive and people-oriented Head of Partnership and Customer to join our team. This is a key role focused on building and maintaining strong relationships with our customers, partners, and internal teams. You'll be the connector that ensures customer needs are heard, solutions are delivered smoothly, and partnerships thrive.

About this role:

• Customer Relationship Management: Build and nurture trusted relationships with current, new, and potential customers. Be their advocate and first point of contact.
• Partnership Coordination: Work closely with vendors and integration partners to facilitate onboarding, joint initiatives, and ongoing collaboration.
• Cross-Team Communication: Act as the bridge between customers and internal teams (Product, Support, Engineering, etc.) to ensure the customer voice is reflected in what we build and how we deliver.
• CRM Management: Maintain accurate and up-to-date records in our CRM system to track interactions, identify opportunities, and support growth.
• Clear, Effective Communication: Whether it’s a customer call, a team meeting, or a partnership update — communication is at the heart of this role.

About You:

• Strong interpersonal and relationship-building skills
• 3+ years experience in customer success, partnerships, account management, or related roles.
• Demonstrated ability to manage external relationships and internal stakeholders.
• Strong communication and interpersonal skills — written, verbal, and presentation.
• Excellent organisational skills, with the ability to manage multiple projects, relationships, and deadlines simultaneously.
• Proficiency with CRM tools (e.g., Pipedrive, HubSpot, etc.)
• Comfortable working in an agile, fast-paced startup environment where priorities may shift quickly.
• A proactive, solutions-focused, and collaborative mindset, with a willingness to pitch in wherever needed to help the team succeed.

Why Join Us?

• Build a product with real-world impact in sustainable agriculture.
• Work alongside a grounded, passionate team of scientists, engineers, and growers.
• Help shape how AI is applied in the field—ethically, creatively, and practically.
• Life's work: We view being in Croptide as more than just a job. It's a privilege to dedicate ourselves to a mission that can create a step change in industries that are thousands of years old. Croptide employees embrace the 'tradie dad' mentality, where we will be excited to tell our children: 'I helped build that'.
• Be an Owner: We believe that all of us benefit when Croptide is successful, so we put the interests of the company ahead of ourselves. This mentality feeds our focus on being independent thinkers who set high standards for ourselves. We accept a higher level of risk than other companies; prepared to place bold informed bets on our future. We accept not all bets will succeed, but are fast learners and embrace that this approach gives us the best chance of success.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• How many years' experience do you have as a Customer Manager?
• Do you have experience in a role which requires relationship management experience?
• How much notice are you required to give your current employer?

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