Head of Change

MAS - Medical Assurance Society; Wellington; On-site; NZD 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Income protection

KiwiSaver

Job summary

MAS - Medical Assurance Society is seeking an experienced Head of Change to lead enterprise-wide change across the organisation from its Wellington or Auckland offices. You will set and execute the enterprise change strategy, oversee the Change function, and partner with executives to embed new ways of working that deliver real benefits for Members and staff.

You will manage a small team of change professionals, drive governance and reporting, and coach leaders to navigate complex people,

Qualifications

• A degree and/or recognised change management certification would be advantageous.
• 10+ years' experience in change management or a related discipline.
• Experience leading complex, enterprise-wide change across business, technology, operating model, or strategic transformation initiatives.
• Proven success driving organisational adoption of new systems, processes, or ways of working.
• Strong stakeholder engagement, communication, coaching, and influencing skills.

Responsibilities

• Setting and executing MAS's enterprise change management strategy, framework and approach.
• Providing an enterprise-wide view of change demand, cumulative impact, change capacity, readiness and dependencies to inform strategic prioritisation and executive decision making.
• Delivering enterprise change outcomes and building organisational change capability to support successful adoption.
• Coaching and supporting leaders to effectively lead through change.
• Building and leading a high-performing change teams.
• Providing change insights, reporting, metrics, risk management and assurance to governance forums and senior leaders.
• Supporting benefits realisation and the successful transition of initiatives into business-as-usual operations.

Skills

Change management

Leadership

Stakeholder engagement

Agile & Waterfall

Strategic planning

Insurance/financial services exposure

Education

Bachelor's degree or equivalent

Job description

At MAS, we're on a transformation journey. With a new four-year strategy focused on delivering exceptional value, product performance, and effortless experiences for our Members, we're making the largest technology investment in our history. To help us deliver on this ambition, we're looking for an experienced and influential Head of Change to lead enterprise-wide change across our organisation. This is a permanent position and can be based in either our Wellington or Auckland office.

About the Role

As Head of Change, you'll be accountable for enterprise change management outcomes and organisational change capability across MAS. You'll set and execute our enterprise change strategy, lead our Change function, and work with leaders across MAS to ensure change is understood, coordinated, implemented and embedded to deliver meaningful outcomes for our Members and people. Reporting to the Chief Transformation Officer and working closely with the Executive Leadership Team, EPMO, delivery leaders, business owners and our People and Technology teams, you will maintain an enterprise view of MAS's change portfolio, providing clear insight into change impacts, organisational change capacity, readiness and adoption risk to inform wider portfolio and executive decision making. You will strengthen change governance and reporting, support the realisation of expected benefits, and build the capability of leaders and teams to successfully lead and embed change. You'll also lead a small team of change management professionals, combining strategic leadership with practical, hands-on change management for some of MAS's most important initiatives.

Responsibilities

• Setting and executing MAS's enterprise change management strategy, framework and approach.
• Providing an enterprise-wide view of change demand, cumulative impact, change capacity, readiness and dependencies to inform strategic prioritisation and executive decision making.
• Delivering enterprise change outcomes and building organisational change capability to support successful adoption.
• Coaching and supporting leaders to effectively lead through change.
• Building and leading a high-performing change teams.
• Providing change insights, reporting, metrics, risk management and assurance to governance forums and senior leaders.
• Supporting benefits realisation and the successful transition of initiatives into business-as-usual operations.

Qualifications

• A degree and/or recognised change management certification would be advantageous.

What you'll bring:

This role will suit an experienced change leader who can operate comfortably at both enterprise and delivery level, moving between strategic advice to senior leaders and practical, hands-on leadership and support for complex people, process and technology change. We're interested in hearing from experienced change leaders who can demonstrate:

• 10+ years' experience in change management or a related discipline.
• Experience leading complex, enterprise-wide change across business, technology, operating model, or strategic transformation initiatives.
• Proven success driving organisational adoption of new systems, processes, or ways of working.
• Strong stakeholder engagement, communication, coaching, and influencing skills.
• Experience working across large and diverse stakeholder groups.
• The ability to operate effectively in both Agile and waterfall delivery environments.
• Experience leading change teams and partnering with senior leaders and executives.
• Experience in insurance or financial services will be highly regarded.

Preferred Skills

• Experience in insurance or financial services will be highly regarded.

Pay range and compensation package

Looked after with a range of benefits including Health and Life insurance, Income Protection Insurance and 6% KiwiSaver.

We're a New Zealand owned insurance and investment company with a difference. As a mutual, we're owned by our Members and make meaningful contributions to our community through our charitable foundation. At MAS, you'll join a team that’s:

• Motivated to make a difference
• Focused on delivering high quality outcomes for our Members
• Guided by our values: Make a difference, In it together and Own it, do it
• Supportive, inclusive and committed to helping each other succeed