Guest Services Executive

Momentus Hotel Alexandra; Queenstown; On-site; NZD 60,000 - 80,000; Full time

Job summary

A hospitality establishment in Queenstown is seeking an individual to assist the Guest Services Manager in supervising Front Desk operations. Responsibilities include managing guest services, ensuring special requests are met, and preparing for group check-ins. The ideal candidate should possess strong communication skills, a positive attitude, and be willing to work flexible hours, including weekends and holidays.

Qualifications

• Must be a positive team player with a good attitude.
• Strong communication and public relations skills are required.
• Ability to work rotating shifts, including weekends and public holidays.

Responsibilities

• Assist the Guest Services Manager in supervising Front Desk operations.
• Supervise, direct, and control hotel guest activities.
• Ensure preparation work is done before group check-ins.

Skills

Positive work attitude

Team player

Communication skills

Public relations skills

Job description

To assist the Guest Services Manager in the supervision and control of Front Desk operations and carry out of all guest service duties.

To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.

To determine daily room requirements and ensure guest’s special requests are being checked, room blocked as per guest’s request.

To take charge and ensure preparation work is done prior to groups check-in.

To receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Manager

To brief and update Guest Services Officers on events and latest developments.

Requirements

• Positive work attitude and team player.
• Good communication and public relations skills.
• Able to perform rotating shift and work on weekends / public Holidays