Guest Service Agent

Rydges Hotels & Resorts; Christchurch; On-site; NZD 30,000 - 60,000; Full time

Job summary

A leading hotel chain in Christchurch is looking for a Guest Services Associate to provide warm hospitality and ensure guests' needs are met. The role involves checking guests in and out efficiently, coordinating with various hotel departments, and addressing guest requests and complaints. Excellent communication and multitasking skills are essential. The position offers competitive pay and benefits including discounts on hotel stays.

Benefits

Competitive hourly rate

Rapid career growth opportunities

50% off stays at EVENT Hotels

Qualifications

• Experience in hospitality is preferred.
• Ability to handle guest requests and complaints effectively.

Responsibilities

• Check guests in and out with efficiency and friendliness.
• Work with housekeeping and maintenance to ensure room readiness.
• Communicate guest special requests to appropriate departments.

Skills

Previous experience in a similar role

Excellent communication and interpersonal skills

Ability to multitask and stay calm under pressure

Strong attention to detail and professional presentation

Tools

Opera Cloud

Job description

Overview

Position Overview: To anticipate and meet the needs and desires of the hotel’s guests, to ensure that guests’ room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the policies and procedures of the hotel.

Our Vision is being leaders in creating experiences and properties that escape the ordinary. Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Growing revenue above market
• Maximize assets
• Business transformation

Our Values

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

Key Accountabilities

• Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel.
• Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
• Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
• Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.
• Promptly action all guest messages and facsimiles.
• Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.
• Book, update, amend and file all reservations accurately and in a timely manner.
• Comply with all of the hotel’s operational policies & procedures.
• Maintain a clean & safe working environment.
• Adhere to all established cashiering policies and procedures.
• Assist with luggage and guest needs upon arrival/departure.

Skills & Experience

• Previous experience in a similar role, with Opera Cloud experience considered an advantage
• Excellent communication and interpersonal skills
• Ability to multitask and stay calm under pressure
• Strong attention to detail and professional presentation

What We Offer

• Competitive hourly rate
• Rapid career growth opportunities through our EVT network
• 50% off stays at EVENT Hotels – Rydges, QT, Atura, Jucy Snooze & more!