Guest Service Agent

Minor Hotels; Auckland; On-site; NZD 30,000 - 60,000; Part time

Job summary

A leading hospitality provider in Auckland is seeking a part-time Guest Service Agent to deliver outstanding service. Responsibilities include facilitating smooth check-ins, maintaining the front office, and ensuring guest satisfaction. Candidates should have prior hospitality experience and flexible availability. This role features excellent growth opportunities and employee perks, including hotel discounts and wellness support.

Benefits

Career Growth

50% off stays at Minor Hotels

International accommodation discounts

Cashback at retailers

Discounted entertainment

Exclusive health insurance offers

Generous Leave

EAP and wellness support

Qualifications

• Proven hospitality or customer service experience.
• Clear, professional communication skills.
• Proactive in exceeding guest expectations.
• Skilled at ensuring guest satisfaction.
• Polished, professional demeanor.
• Flexible availability for a variety of shifts.

Responsibilities

• Deliver outstanding guest service.
• Provide smooth check-ins and check-outs.
• Maintain front office cleanliness.
• Master reservations to boost occupancy.
• Promote facilities and upsell promotions.
• Resolve guest issues swiftly.

Skills

Hospitality experience

Professional communication

Proactive guest service

Guest satisfaction

Polished demeanor

Flexible availability

Job description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

We are looking for a Guest Service Agent to join our team on a part-time basis, 24 hours per week.

Located in the heart of Auckland’s vibrant CBD, Avani Auckland Metropolis Residences offers guests stylish serviced apartments with sweeping views of the city and harbour. Set within a beautifully restored heritage building, the property combines historic charm with modern comforts, delivering the perfect blend of convenience, sophistication, and urban living.

Key Responsibilities Include:

• Delivering outstanding guest service.
• Providing smooth check-ins and check-outs.
• Maintaining front office to ensure a clean and welcoming environment.
• Mastering reservations to boost occupancy.
• Promoting facilities and upselling promotions.
• Communicating proactively and resolving issues swiftly.
  
  

This part-time role requires a minimum commitment of 24 hours per week.

The schedule typically consists of two-night shifts, with the balance of hours arranged between day and night shifts. Additional hours may be available to support leave coverage or other business needs.

Qualifications

• Proven hospitality or customer service experience.
• Clear, professional communication skills.
• Proactive in exceeding guest expectations.
• Skilled at ensuring guest satisfaction.
• Polished, professional demeanour.
• Flexible availability for a variety of shifts.
  
  

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.
  
  

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.