Guest Experience Attendant

Minor International; Wellington; On-site; NZD 30,000 - 60,000; Part time

Job summary

A leading hotel in Wellington seeks a part-time Guest Experience Attendant to deliver excellent customer service. You will ensure guests feel at home, assist with check-ins, and provide insights on local attractions. The role requires a proactive approach and the ability to maintain high satisfaction levels. Join a dynamic team that values innovation and personal growth.

Benefits

Career Growth

50% off stays at Minor Hotels

International accommodation discounts

Cashback at retailers

Discounted entertainment and activities

Exclusive health insurance offers

Parental and birthday leave

Tailored wellness support

Qualifications

• Demonstrated background in high-quality service within a hotel or hospitality environment.
• Exceptional ability to articulate information clearly.
• Proactive and positive approach to addressing guest needs.

Responsibilities

• Provide a welcoming reception to guests upon arrival.
• Maintain communication with guests and colleagues.
• Assist with food and beverage service.

Skills

Customer service

Communication

Problem resolution

Hospitality

Job description

Overview

Oaks Wellington Hotel are looking for a part-time Guest Experience Attendant who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. You will have the opportunity to assist within Food & Beverage Operations.

Key Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
• Assist with food and beverage service in our café, bar, or during in-room dining, including set up and pack down breakfast or function areas as required.

Further Shift Details

• Part-time position – minimum 24 hours per week
• Rotating roster across Monday to Sunday
• Shift times scheduled across a 24-hour operation
• Additional shifts may be available within the restaurant as required
• Immediate start available

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.