GSD Fleet & Client Coordinator

Cubro; Tauranga; On-site; NZD 55,000 - 75,000; Full time

Job summary

Join a leading healthcare solutions provider as a Fleet & Client Coordinator in Tauranga. This critical role involves coordinating the dispatch of medical equipment, managing schedules, and ensuring exceptional service. Ideal candidates will have experience in logistics and strong communication skills, contributing to a meaningful cause while working with a supportive team.

Qualifications

• Proven experience in customer service, coordination, logistics, or dispatch.
• Excellent verbal and written communication skills.
• Strong time management and ability to handle multiple tasks under pressure.

Responsibilities

• Create and manage delivery and pickup run lists based on location and urgency.
• Liaise with healthcare providers to confirm requirements.
• Communicate with drivers to provide updates and support.

Skills

Customer Service

Coordination

Logistics

Communication

Time Management

Job description

Join Cubro and help deliver exceptional healthcare solutions as a GSD Fleet & Client Coordinator.

At Cubro, we are driven by our mission to improve the quality of life and create a brighter future for people in New Zealand. As a leading provider of healthcare equipment solutions, we work closely with Aged Care providers, Occupational Therapists, Physiotherapists, and public and private hospitals. We are now seeking talented individuals like you to join our team and contribute to our mission.

The Opportunity

We’re seeking a motivated Fleet & Client Coordinator to join our GSD team at our Tauranga HQ. This is a full-time role working within our core operating hours of 6:00 AM to 5:00 PM, providing vital behind-the-scenes support to our delivery specialists.

This position is key to the success of our delivery operation—ensuring daily schedules run smoothly and our customers receive exceptional service, every time.

TheRole

In this role, you’ll work closely with internal departments, drivers, and healthcare clients to coordinate the smooth dispatch, delivery, and pickup of medical equipment. You'll be the communication hub between our drivers and customers—planning routes, updating delivery statuses, troubleshooting issues, and ensuring schedules are met with precision.

Your attention to detail and ability to juggle multiple tasks at once will help ensure our GSD team can focus on what matters most: delivering top-notch service to the people who need it.

Key Responsibilities

• Create and manage daily delivery and pickup run lists based on location, urgency, and availability
• Liaise with healthcare providers and internal departments to confirm requirements
• Communicate with delivery drivers throughout the day to provide updates and support
• Respond to incoming customer queries and resolve issues promptly
• Process and close off deliveries, checking confirmations and ensuring follow-through
• Monitor internal cases and complaints and contribute to process improvement
• Maintain accurate records and support ISO and Health & Safety compliance
  

The Ideal Candidate

• Proven experience in customer service, coordination, logistics or dispatch
• Excellent verbal and written communication skills
• Confident using digital systems and entering data accurately
• Strong time management and the ability to handle multiple tasks calmly under pressure
• A team player with initiative and a customer-first mindset
• Working knowledge of warehousing or healthcare logistics is a plus
• Forklift license or Class 1 driver’s license desirable but not required
  

Why join Cubro?

At Cubro, our values shape everything we do:

* Winners Win - we support each other and strive for excellence

* Outside the Box - we embrace curiosity and creative solutions

* Real Crew - we show up as our authentic selves and enjoy the journey together

* GSD (Get Stuff Done) - we take ownership and make things happen

Applications will be reviewed as they are received – apply now to be part of something meaningful.