Groups and Events Coordinator

Hilton Worldwide, Inc.; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

A leading global hospitality company is seeking a Groups and Events Coordinator to manage client bookings and ensure high-quality service delivery at their Auckland location. Key responsibilities include coordinating events, preparing proposals, and liaising with various departments to ensure smooth operations. The ideal candidate will have a degree in hospitality or business and prior experience in hotel event coordination. Join this esteemed company and contribute to creating exceptional guest experiences.

Qualifications

• Previous experience in a 5-star hotel or international hotel chain.
• Excellent command of written and spoken English.
• Demonstrated experience in Conference & Events operations.

Responsibilities

• Welcome and manage groups and events from arrival to departure.
• Prepare proposals, contracts, and Banquet Event Orders.
• Liaise with departments to coordinate event logistics.

Skills

Strong communication and interpersonal skills

Ability to work under pressure

Experience in sales and events coordination

Collaborative team player

Education

Degree in hospitality, tourism, business, or management

Tools

OPERA

OnQ

Delphi

Job description

Overview

Groups and Events Coordinator (HOT0BZ4B)

Groups and Events Coordinator is responsible for receiving groups and events in the hotel, serving as an intermediary between the customer and the commercial and operational areas. It is the customer contact at the time this arrives at the hotel, working with the hotel to achieve the set goals.

Work Location

Hilton Auckland Hotel Princes Wharf, 147 Quay Street, Auckland 1010

What will I be doing?

As a Groups and Events Coordinator, you’ll be the key point of contact for group bookings and events at the hotel. You’ll work closely with both clients and internal teams to ensure every detail is executed to the highest standard—from initial contact to post-event wrap-up.

Welcome and manage groups and events from arrival to departure

Prepare proposals, contracts, group resumes and Banquet Event Orders (BEOs)

Input rooming lists, payment instructions, and key group details into the system

Handle incoming calls, emails, and correspondence for GM&E Managers

Maintain filing and trace systems, and ensure department tidiness and supplies

Liaise with departments (Banquets, Kitchen, Sales, Reservations, Front Desk) to coordinate event logistics

Conduct site inspections and pre-event briefings

Respond to guest requests independently and efficiently

Update group charts and prepare monthly reports

Send post-event critique forms and thank-you letters

Support special activities such as welcome tours and cocktail receptions

Assist with ad-hoc projects and maintain high standards of professionalism

What are we looking for?

An Groups and Events Coordinator serving Hilton brands is always working on behalf of our guests and in collaboration with fellow team members. To successfully fill this role, candidates should demonstrate the following attitude, behaviours, skills, and values:

• A degree-level qualification in hospitality, tourism, business, or management
• Previous experience in a 5-star hotel or international hotel chain
• Experience in sales, groups, and events coordination, preferably within the hospitality industry
• Excellent command of written and spoken English to meet business needs
• Strong communication and interpersonal skills
• A collaborative team player
• Ability to work under pressure and manage stressful situations during busy periods

It would be advantageous in this position for you to demonstrate the following:

• Demonstrated experience in Conference & Events operations
• Familiarity with hotel property management systems (e.g., OPERA, OnQ)
• Experience using Sales and Events systems (e.g., Delphi)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!