Group Clinic Operations Manager - Auckland

Tend Health Ltd; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

A healthcare provider in New Zealand seeks a Group Clinic Operations Manager to lead clinic operations and enhance customer experience across a network of clinics. The role emphasizes operational leadership, financial performance, and teamwork with central support functions. Ideal candidates will have experience in managing care services and a strong grasp of Practice Management Systems. Flexibility with travel within Auckland is required.

Qualifications

• Experience managing care services, ideally in general practice.
• Strong working knowledge of Practice Management Systems.

Responsibilities

• Manage clinic operations.
• Lead the teams.
• Implement strategy & delivery.
• Oversee financial performance and risk management.

Skills

Experience managing care services

Service management

Strong facilitation skills

Negotiation/persuasion skills

Practice Management Systems knowledge

Job description

Overview

Join our mission to make New Zealanders the healthiest people in the world! At Tend we’re reimagining healthcare for New Zealanders, putting patients at the heart of what we do, creating choice, control and a quality of service that’s unmatched in Aotearoa.

The Group Clinic Operations Manager is pivotal to delivering the exceptional Customer Experience Tend prides itself on, and executing on our vision of making New Zealanders the healthiest people in the world, by leading a group of clinics that make up our national network of primary care services. You will partner with our central clinical team (CCT), customer experience team (CET) and our central functions to manage the general operations of clinics.

With 24 clinics & an online service across the nation, you will have plenty of support with our central Technology, Clinical Support, Operations, People & Finance team to help you thrive at our three clinics!

Based in Auckland, you would be flexible with travel across the city and drive our strategic growth.

Ideal candidate

• Experience managing care services, ideally in general practice
• Service management & managing a multidisciplinary team
• Strong facilitation & negotiation/persuasion skills
• Strong working knowledge of Practice Management Systems, preferably Indici and ability to pick up technology systems with ease

Responsibilities

• Clinic operations
• Leadership of the teams
• Strategy & delivery
• Financial performance, people & risk management.

The successful candidate will have support from our People, Finance, Operations, Customer Experience and Leadership team, to implement change & integration at the clinics.