Group Clinic Operations Manager - Auckland

Tend Health Ltd; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

A healthcare provider in New Zealand is seeking a Group Clinic Operations Manager to oversee the operations of multiple clinics in Auckland. The ideal candidate will have experience in managing care services, strong leadership skills, and a solid understanding of practice management systems. This role promises a supportive work environment centered on delivering exceptional patient care.

Qualifications

• Experience in managing care services, ideally in general practice.
• Proven ability to lead a multidisciplinary team effectively.
• Solid understanding of financial performance and risk management.

Responsibilities

• Manage clinic operations and ensure quality standards.
• Lead and motivate clinic teams towards common goals.
• Implement strategic plans for growth and operational excellence.

Skills

Experience managing care services

Service management

Strong facilitation skills

Strong negotiation/persuasion skills

Knowledge of Practice Management Systems

Ability to learn technology systems quickly

Tools

Indici

Job description

Overview

Join our mission to make New Zealanders the healthiest people in the world!

At Tend we’re reimagining healthcare for New Zealanders, putting patients at the heart of what we do, creating choice, control and a quality of service that’s unmatched in Aotearoa.

The Group Clinic Operations Manager is pivotal to delivering the exceptional Customer Experience Tend prides itself on, and executing on our vision of making New Zealanders the healthiest people in the world, by leading a group of clinics that make up our national network of primary care services. You will partner with our central clinical team (CCT), customer experience team (CET) and our central functions to manage the general operations of clinics.

With 24 clinics & an online service across the nation, you will have plenty of support with our central Technology, Clinical Support, Operations, People & Finance team to help you thrive at our two clinics!

Based in Auckland, you would be flexible with travel across the city and drive our strategic growth.

Ideal candidate

• Experience managing care services, ideally in general practice
• Service management & managing a multidisciplinary team
• Strong facilitation & negotiation/persuasion skills
• Strong working knowledge of Practice Management Systems, preferably Indici and ability to pick up technology systems with ease

Responsibilities

• Clinic operations
• Leadership of the teams
• Strategy & delivery
• Financial performance, people & risk management.

The successful candidate will have support from our People, Finance, Operations, Customer Experience and Leadership team, to implement change & integration at the clinics.