Graduate / Trainee Build Engineer

Datacom; Porirua; Hybrid; NZD 40,000 - 60,000; Full time

Benefits offered by this job

Social events

Chill-out spaces

Remote working

Flexi-hours

Professional development

Job summary

Datacom is offering a Graduate / Trainee Build Engineer role in New Zealand. You will gain hands-on experience supporting, building, and troubleshooting technology used by customers, with no prior IT experience required.

You’ll work with teams to set up devices, diagnose issues, and learn Windows, Microsoft 365, and device management tools while developing essential IT skills and problem-solving abilities.

Qualifications

• No IT experience required; interest in technology.
• Curious, enjoys problem solving and eager to learn.
• Able to communicate clearly and ask questions.
• Willing to learn from others and take feedback.
• Organised with good attention to detail.
• Works well as part of a team.
• Takes ownership of work.
• Keeps an open, positive and curious approach.
• Desire to develop practical skills in IT hardware, software and networking.

Responsibilities

• Set up, configure and prepare laptops, desktops and devices.
• Diagnose and troubleshoot hardware and software issues.
• Support device repairs and other technical requests.
• Learn Windows, Microsoft 365 and device management tools.
• Develop understanding of PCs, servers and networking.
• Communicate with customers to understand technical problems.
• Follow processes and keep accurate records of work.
• Work safely and collaboratively as part of the team.

Skills

Curiosity

Problem solving

Learning ability

Clear communication

Teamwork

Attention to detail

Ownership

Feedback receptiveness

Positive mindset

Tools

Windows

Microsoft 365

Device management tools

Microsoft Intune

Job description

Start your career in tech with Datacom

Are you interested in technology and enjoy figuring out how things work?

We’re looking for someone at the beginning of their career who is keen to build their technical skills and get hands‑on experience working with IT equipment and systems.

You don’t need years of IT experience to succeed in this opportunity. We’re looking for someone who is curious, enjoys problem solving and is ready to learn.

As a Graduate / Trainee Build Engineer, you’ll work alongside experienced people and develop practical skills supporting, building and troubleshooting technology used by our customers.

What you’ll be doing

You’ll gain hands‑on experience across areas such as:

• Setting up, configuring and preparing laptops, desktops and other devices
• Helping diagnose and troubleshoot hardware and software issues
• Supporting device repairs and other technical requests
• Learning to work with technologies such as Windows, Microsoft 365 and device management tools
• Developing an understanding of PCs, servers and networking
• Speaking with customers and colleagues to understand technical problems
• Helping find the right solution or connecting customers with the right technical team
• Following processes and keeping accurate records of your work
• Working safely and responsibly as part of the wider team

These areas are based on the original position description, which includes device builds and repairs, diagnosis, troubleshooting, hardware/software, PCs and networking support, plus customer liaison.

What we’re looking for

For us, your attitude and potential are just as important as your experience.

You could be a recent graduate, have completed a relevant course or qualification, or simply be at the beginning of your IT career and looking for an opportunity to develop.

You’ll be someone who:

• Has a genuine interest in technology
• Enjoys solving problems and learning how things work
• Is comfortable learning new systems and technology
• Communicates clearly and isn't afraid to ask questions
• Enjoys helping people
• Works well as part of a team
• Is organised and has good attention to detail
• Takes ownership of your work
• Is willing to learn from others and take on feedback
• Brings a positive and curious approach to work

Technical knowledge

Some exposure to any of the following would be useful, whether that’s through study, personal projects, work experience or your own interest in technology:

• Laptops, desktops or tablets
• Windows
• Microsoft 365
• Device setup or troubleshooting
• Computer hardware
• Networking
• Microsoft Intune

If you've ever built your own PC, helped friends or family troubleshoot their technology, completed an IT project at university or TAFE/polytechnic, or simply enjoy learning about technology, we'd love to hear about it.

What you'll develop

This is an opportunity to build the foundations for a career in technology.

You'll develop practical experience across:

• IT hardware and software
• Device builds and configuration
• Technical troubleshooting
• Customer service
• Problem solving
• Communication
• Teamwork
• Networking and infrastructure fundamentals

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill‑out spaces, remote working, flexi‑hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat‑structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Ability to obtain New Zealand Government Clearance

Able to start right away