Global Service Operations Director

Tait Communications

Christchurch

On-site

NZD 180,000 - 280,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

Flu vaccinations

Additional sick leave

Onsite parking

Gym facilities

Café on site

Long service benefits

Active social club

Job summary

Tait Communications seeks a General Manager, Global Service Operations to evolve its service delivery model across global operations. Based in Christchurch or Wellington, you will lead a capable team, drive consistency and performance, and partner across regions, Engineering, Product, Logistics and Digital & Information Services to deliver excellent customer outcomes.

You will shape strategies, enhance customer experience, and build the operational foundations for scalable growth while ensuring

Qualifications

Senior operational leadership experience in managed services, telecoms or critical-service environments.
Experience leading geographically dispersed teams and 24/7 operations.
Strong understanding of service delivery, SLAs and service assurance.
Proven track record in standardisation and scalable operating models.

Responsibilities

Lead global service operations and shape the future operating model.
Drive performance, availability and reliability of customer networks and managed services.
Establish global standards for delivery, monitoring, incident management and readiness.
Partner with regional teams and other functions to improve service outcomes.
Lead incident response and operational resilience across a 24/7 environment.
Drive efficiency, manage budgets and identify cost-saving opportunities while maintaining service levels.
Evolve the global service operating model to support growth and scalability.
Improve repair, maintenance and RMA processes for better customer experience.
Provide operational insights and strategic recommendations to senior leadership.