General Manager - Service Delivery

RYHR; Palmerston North; On-site; NZD 100,000 - 130,000; Full time

Job summary

A community-focused organization in Palmerston North is seeking a General Manager – Service Delivery. This leadership role involves overseeing service delivery, ensuring it meets the community's needs, and fostering inclusion and cultural integrity in all operations. The ideal candidate has experience in social services and a professional registration, along with strong leadership and team-building skills. This position is full-time and permanent, offering professional development opportunities and health insurance.

Benefits

Professional development

Cultural supervision

Health insurance

Work-life flexibility

Qualifications

• Proven track record in leading teams and delivering effective social services.
• Ability to manage pressures while making tough decisions.
• Experience in cultural integrity and inclusion.

Responsibilities

• Lead the service delivery across the organization.
• Ensure services meet community needs effectively.
• Collaborate with the GM – Culture & Inclusion.

Skills

Leadership in social services

Policy and practice leadership

Team building

Risk management

Education

Professional registration in social services

Job description

If you’re a senior leader who knows how to get the best out of people, shape services that actually work for whānau, and keep quality at the heart of everything, we’d like to talk.

General Manager – Service Delivery is a brand-new role, reporting to the CEO and part of our Leadership Team. You’ll take the lead on how we deliver services across the organisation, making sure they’re safe, effective, and genuinely meet the needs of our communities. You’ll work shoulder-to-shoulder with our GM – Culture & Inclusion so that inclusion and cultural integrity aren’t just tick-box-words but woven right through our work.

We’re looking for someone who can see the big picture and the day-to-day detail. You’ll have experience leading in social services (and the professional registration to match), be confident in policy and practice leadership, and know how to build strong, capable teams. You’ll also be steady under pressure, quick to spot risks, and able to make the tough calls when needed – always in a way that protects mana.

Te Manawa Family Services is a specialist family violence organisation with a clear kaupapa: promoting safety, equality, and respectful relationships through therapeutic and educational programmes. We’re a small team with a big impact, and we take care of our people, with professional development, cultural supervision, Southern Cross Health Insurance, and flexibility to make work and life fit together.

This is a full-time, permanent role based in Manawatū.

If you’re ready to step into a leadership role where your influence will shape services for whānau across the region, get in touch with Genna on 021 537 875 or [e-mail].