General Manager, People & Operations Leader

Hr Connect Limited

Auckland

On-site

NZD 120,000 - 180,000

Full time

14 days+

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Job summary

Auckland City L EXPRESS CARPET LIMITED is seeking a commercially focused General Manager to oversee the business, lead its people and strengthen operational and financial performance in Auckland, New Zealand. You will translate strategic objectives into practical plans, manage resources, and ensure delivery against sales, installation and service commitments.

The role combines strategic planning with hands‑on leadership, coordinating staff, suppliers and installation contractors to meet customer

Qualifications

Five+ years in a management role overseeing operations, finance and staff.
Experience budgeting and cost control.
Ability to interpret financial reports.
Experience in flooring or building products preferred.

Responsibilities

Prepare annual business plans, operating budgets and resource proposals for the Director’s approval.
Set operational priorities and communicate responsibilities and performance expectations to staff.
Review financial and operational results against targets and implement corrective actions.
Assess business opportunities and present recommendations with costs, expected returns and requirements.
Take responsibility for business performance against approved budgets.
Monitor sales revenue, gross margins, overheads and cash‑flow forecasts.
Oversee quotation and pricing processes with product costs and margins.
Review aged receivables and coordinate timely collection.
Review purchasing commitments, supplier payments and expenditure within authority.
Work with accountant and staff to maintain records and timely financial reporting.
Establish sales priorities and monitor enquiry conversion and orders.
Develop relationships with customers and partners; oversee marketing activity.
Negotiate commercial terms within approved limits.
Resolve significant customer issues and improve service delivery.
Oversee workflow from enquiry to invoicing and delivery.
Coordinate staff, suppliers and contractors to meet schedules and quality standards.
Monitor job progress and variations; ensure documentation is complete.
Address delays, quality concerns and resource constraints; escalate when needed.
Oversee supplier selection, purchasing and delivery performance.
Balance stock with working capital; maintain stock records.
Review slow‑moving stock and product wastage; investigate discrepancies.
Evaluate supplier pricing and product quality, propose improvements.
Plan staffing and recruitment within authority; oversee induction and training.
Set objectives and conduct performance reviews; address issues.
Ensure clear accountability between employees and contractors.