Garden Centre 2IC - Lead & Elevate Customer Experience

Mitre 10; Christchurch; Hybrid; NZD 55,000 - 75,000; Full time

Job summary

Smith’s Mitre 10 MEGA in Christchurch is seeking a motivated Garden Centre 2IC to support the Garden Centre Team Leader with the day-to-day leadership and operation of the department.

The role runs Sunday to Thursday, 40 hours per week, and involves coaching team members, organising workloads and ensuring tasks are completed to deliver an outstanding customer experience. Previous leadership or senior retail experience is advantageous, with plant and garden products knowledge beneficial.

Qualifications

• Leadership qualities with the ability to positively influence and support others.
• Organised and able to manage priorities and follow-up.
• Passionate about delivering exceptional customer service.
• Clear communicator and team builder.
• Enjoys coaching and developing team members.

Responsibilities

• Provide visible day-to-day leadership and support to the Garden Centre team leader.
• Lead by example with exceptional customer service and a positive attitude.
• Communicate daily priorities, workload expectations and departmental goals.
• Take responsibility for the department when the Team Leader is absent.
• Help customers find the right products and solutions for their projects.
• Support care, rotation, replenishment and presentation of the department.

Job description

Smith’s Mitre 10 MEGA in Christchurch is seeking a motivated Garden Centre 2IC to support the Garden Centre Team Leader with the day-to-day leadership and operation of the department.

The role runs Sunday to Thursday, 40 hours per week, and involves coaching team members, organising workloads and ensuring tasks are completed to deliver an outstanding customer experience. Previous leadership or senior retail experience is advantageous, with plant and garden products knowledge beneficial.