Fullers360 Ambassador (Summer - fixed term, part-time)

Fullers Group; Auckland; On-site; NZD 60,000 - 80,000; Part time

Job summary

Fullers Group seeks enthusiastic Fullers360 Ambassadors for part-time, fixed-term roles during the busy summer season. This engaging role focuses on delivering exceptional customer experiences at the ferry service with varied responsibilities such as sales and customer guidance. Successful candidates will enjoy perks such as free ferry travel and discounts on café items while working in a vibrant, outdoor environment.

Benefits

Free ferry travel for work or leisure

Free hot beverages during work hours

50% discount on café items

Qualifications

• Passionate about customer service with background experience.
• Punctual, reliable, and takes pride in appearance.
• Ability to work autonomously and as part of a team.

Responsibilities

• Interact with customers to provide an outstanding experience.
• Capture sales, promote products, validate tickets.
• Direct customers to ensure proper boarding.

Skills

Customer Service

Reliability

Punctuality

Teamwork

Ability to Work Under Pressure

Job description

We're gearing up for our busiest period with summer around the corner and will be employing multiple Fullers360 Ambassadors on a fixed term part-time basis.

These roles are an add-on to the permanent full-time team, hence you'll need to be able to and willing to work a minimum of 16 hours per week (shift based with a rotating roster). As it's peak season you will be expected to work over the Christmas and New Year period.

About us

Fullers360 was born of a love for the Hauraki Gulf in 1981. 40 years downwind, our network unifies the entire Gulf.Through a reliable network and the passion of 350 crew and staff, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play.

About the role

This is not your average summer job, and you won’t be stuck in an office. This role plays a critical part in providing an outstanding Customer Experience for our guests before they step onboard our ferries.

In this varied role you'll be interacting with our customers hence you will need to be confident, outgoing and not afraid of commanding a crowd. This will see you capture sales, promote products, provide information and general assistance to our customers, validate tickets and direct customers to ensure they are in the right place and boarding the correct service.

To be successful in this role;

• You'll be passionate about customer service and ideally come from customer service background
• Be punctual, reliable and take pride in your appearance
• Be able to work autonomously and as part of a team
  
• Have a good level of maturity with the ability to work under pressure
  
• Have the legal right to work in New Zealand

About the hours of work

• $27.80 per hour
• Rotating roster (no set pattern) including public holidays and weekends (shift based, rotating roster)
• Need to be available to start 29 September OR 13 October OR 3 November 2025
  
• Available to work until the end of April 2026

• Need to be able to able and willing to work over the Christmas and New Yearperiod
• Need to be available to work full time (40 hours) for the 1st 2 weeks for training
  
• Hours of work fall between 8am - 10.00pm to enable the use of public transport as we don't have parking available onsite
  
  

About our benefits and perks (T&C's apply)

• Free ferry travel for work or leisure for our part time fixed term employees
• Free hot beverages before, during or immediately after a shift/work hours and 50% discount on all other café items
  

Fullers operates 7 days a week, as such, this position is on a roster basis and will include weekend shifts and public holidays.

Candidates must have the legal right to work in New Zealand.

This is your opportunity to gain invaluable work experience at one of Auckland's leading ferry services providers all while having awesome views of the water... need we say more? Get your application in, as we'll start interviewing soon.

Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.