Full Time Sales Advisor (Commercial Bay, Auckland NZ)

H&M; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

A global fashion retailer is seeking a Sales Advisor in Auckland. The role involves greeting customers, providing high-level service, and supporting store operations. Strong customer focus and the ability to adapt are essential. It's a full-time position with attractive benefits including a staff discount, medical benefits, and annual leave.

Benefits

25% staff discount

Uniform allowance

Annual leave

Birthday leave

Medical benefits

Qualifications

• Genuine interest in providing customer service.
• Ability to take initiative for a memorable shopping experience.
• Willingness to learn and adapt.

Responsibilities

• Greet customers and enhance their shopping experience.
• Assist at various points in the store, including cash desk and fitting rooms.
• Process deliveries and replenish stock.

Skills

Customer-focused

Proactive

Curious

Communicative

Collaborative

Adaptable

Job description

Overview

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they\'re not mandatory.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
• You listen to and show interest in others’ ideas and opinions
• You’re honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive and open-minded
• You’re willing to learn and adapt
• You’re collaborative, inclusive and supportive of others

Additional Information

This is a full-time position with a contract of 40 hours a week. You will be based in Auckland, New Zealand.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. Additionally, you can also enjoy the following benefits:

• Uniform Allowance
• Annual Leave
• Birthday Leave
• Medical Benefits

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.