Fulfillment Operations Analyst

VF Corporation; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

VF Corporation is seeking a logistics leadership role to deliver standardized, resilient in-market operations across New Zealand and Australia. The role oversees end-to-end fulfilment, driving efficiency, service reliability, and cost control for B2B and B2C channels.

The candidate will lead performance management, KPI reporting, and CI initiatives with LSP partners, ensuring DIFOT targets are met and disruptions are mitigated. Collaborative cross-functional engagement is essential.

Responsibilities

• Delivery Performance Management: Own in-market delivery performance across B2B and B2C channels, including on-time delivery reporting and issue resolution while driving continuous improvement with key logistics partners.
• KPI Reporting: Analyze service provider performance through KPI dashboards, identifying trends and driving corrective actions.
• Transport Optimization: Review and optimize local transportation networks, implementing improvements to enhance service levels and reduce costs.
• Inbound Logistics: Ensure all inbound inventory is receipted accurately and on time, with accountability for inbound DIFOT performance and reporting.
• Freight Cost Control & Validation: Validate inbound & outbound billing to ensure accuracy, cost control, and alignment with agreed terms and rates.
• Performance Insights & Reporting: Deliver strategic insights on LSP performance, cost trends, and CI initiatives, including identified savings opportunities.
• Risk Management & Contingency Planning: Analyse regional disruption risks and develop contingency playbooks to ensure operational resilience.
• Issue Resolution (Inbound & Outbound): Lead resolution of inbound and outbound delivery enquiries, reducing customer impact and preventing recurrence through root cause analysis.
• Reverse Logistics Management: Oversee reverse logistics operations, coordinating with LSPs and 3PL partners to ensure efficient returns processing and cost control.
• Continuous Improvement Leadership: Drive continuous improvement initiatives to reduce fulfilment costs while improving OTIF.
• Stakeholder Support & Collaboration: Provide logistics support to in-market Account Managers and Customer Service teams, ensuring alignment on service delivery and customer expectations.
• Cross-functional Engagement: Partner with Customer Service and Business Planning & Operations teams to align logistics execution with demand planning and customer requirements.
• Fulfilment Operations: Assisting as required for Fulfilment Operations within 3PL & 4PL, etc.

Job description

Summary:

This role is responsible for delivering standardized, resilient, and continuously improving ANZ logistics operations through the development and implementation of scalable LSP frameworks that enhance performance, efficiency and service reliability

Leads end-to-end logistics operations across NZ and AU, ensuring efficient, scalable fulfilment, cost optimization and enhanced customer experience across B2B and B2C channels

Key Responsibilities

• Delivery Performance Management Own in-market delivery performance across B2B and B2C channels, including on-time delivery reporting, performance monitoring, and issue resolution, while driving continuous improvement with key logistics partners.

• KPI Reporting Analyze Service Providers performance through KPI dashboards (e.g. click-to-delivery, SLA adherence), identifying trends and driving corrective actions.

• Transport Optimization Review and optimize local transportation networks, implementing improvements to enhance service levels and reduce costs.

• Inbound Logistics Ensure all inbound inventory is receipted accurately and on time, with accountability for inbound DIFOT (Delivery in Full, On Time) performance and reporting.

• Freight Cost Control & Validation Validate inbound & outbound billing to ensure accuracy, cost control, and alignment with agreed commercial terms and rates.

• Performance Insights & Reporting Deliver strategic insights on LSP performance, cost trends, and continuous improvement (CI) initiatives, including identified savings opportunities.

• Risk Management & Contingency Planning Analyse regional disruption risks (e.g. port delays, capacity constraints, demand spikes) and develop contingency playbooks to ensure operational resilience.

• Issue Resolution (Inbound & Outbound) Lead resolution of inbound and outbound delivery enquiries, reducing customer impact and preventing recurrence through root cause analysis.

• Reverse Logistics Management Oversee reverse logistics operations, coordinating with LSPs and 3PL partners to ensure efficient returns processing and cost control.

• Continuous Improvement Leadership Drive continuous improvement initiatives (e.g. lean logistics) to reduce fulfilment costs while improving service metrics such as On-Time-In-Full (OTIF).

• Stakeholder Support & Collaboration Provide logistics support to in-market Account Managers and Customer Service teams, ensuring alignment on service delivery and customer expectations.

• Cross-functional Engagement Partner closely with Customer Service and Business Planning & Operations teams to align logistics execution with demand planning and customer requirements.

• Fulfilment Operations

Assisting as and when required for Fulfilment Operations within 3PL & 4PL

VF Diversity Vision StatementVF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.