Frontline Police Emergency Communicator Trainee

New Zealand Police; Wellington; On-site; NZD 64,000 - 72,000; Full time

Benefits offered by this job

Shift allowance

Leave entitlements

Job summary

New Zealand Police seeks a dedicated Communicator - Trainee to join the emergency response team in Wellington. You will be the calm voice guiding callers on the worst days, working in a fast-paced, high-stakes environment that operates 24/7.

Training salary is NZD 64,161 with a pathway to a base of NZD 72,112 after completing training. This permanent full-time role involves shift work, a 15% shift allowance, weekend/evening/night entitlements, and potential progression into leadership as you

Qualifications

• Empathy for helping others in need.
• Resilience and professionalism under pressure.
• Strong written and spoken English communication.
• Ability to think on your feet and listen to guide sound decisions.
• Follow highly-structured processes and multitask.
• Tech savvy; navigate multiple IT systems while on call.
• Shift work may impact family and social events.
• Full driver licence preferred.

Responsibilities

• Answer 111 calls as a Police Emergency Communicator.
• Work in a 24/7 operation with rotating shifts and allowances.
• Provide calm, empathetic guidance to people in crisis.
• Contribute to a safe, well-coordinated response for the public.

Skills

Empathy

Resilience

Communication

Decision making

Multitasking

Tech savvy

Work-life balance

Driver's license

Job description

New Zealand Police seeks a dedicated Communicator - Trainee to join the emergency response team in Wellington. You will be the calm voice guiding callers on the worst days, working in a fast-paced, high-stakes environment that operates 24/7.

Training salary is NZD 64,161 with a pathway to a base of NZD 72,112 after completing training. This permanent full-time role involves shift work, a 15% shift allowance, weekend/evening/night entitlements, and potential progression into leadership as you