Front Office Team Leader - Ibis Wellington

ibis, ibis Styles, ibis budget; Wellington; On-site; NZD 60,000 - 80,000; Full time

Job summary

A renowned hotel in New Zealand is looking for a passionate Team Leader for the Front Office team. You will manage daily operations, ensure excellent guest experiences, and conduct staff training. Ideal candidates have supervisory experience in front office and must possess relevant certifications. This full-time role offers competitive hourly wages and numerous employee perks.

Benefits

Access to Accor Academy

Daily staff meals

Discounted Food & Beverage

Parental Leave Scheme

Refer-a-friend bonus

Uniform provided

Employee Assistance Program

Qualifications

• 6-12 months experience in front office operations preferred.
• Ability to work flexible hours including weekends.
• Must have NZ residency or a permanent NZ work visa.

Responsibilities

• Lead daily front office operations and manage staff.
• Ensure guest satisfaction and efficient service.
• Conduct training for front office employees.

Skills

Team Player

Organisational Skills

Proactive

Takes Initiative

Education

New Zealand General Managers certificate

LCQ Certification

Job description

Overview

At the Ibis Wellington, we believe it’s our people who create memorable experiences for our guests. Our current Team Leader has just been promoted, so we’re looking for the next passionate leader to join our Front Office team! If you love creating great guest experiences, enjoy leading a team and want to grow your career, this could be your opportunity.

Key Duties

• Must have a thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Assists in conducting training for all Front Office employees.
• Directs daily front office operations.
• Greets and escorts Very Important Guests and attends to their special needs that the hotel can meet.
• Attends to credit problems.
• Ensures efficient and courteous service.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information
• Supervises front cashiers and helps out with accounting problems.
• Controls hotel duty keys and floats whilst on duty.
• Performs any other duties as directed by the Front Office Management.
• Assists Front Office Management in formulating new procedures and directives in order to continue improve the Front Office Department

This is a full time (40 hours per week) role working across a rotating 7 day roster, waged at $27.68 per hour.

Qualifications

• At least 6 to 12 months experience in front office operations in hotels (at a supervisory level preferred)
• Motivated
• Team Player
• Proactive
• Takes Initiative
• Organisational Skills
• A current New Zealand General Managers certificate or able to obtain
• LCQ Certification or able to obtain
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays
• In charge of the hotel in absence of the management team
• You will have NZ residency or be holding a permanent NZ work visa. (immigration visa support or sponsorship is not available with this role)

Additional Information

About

At the Ibis Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you're on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Uniform provided & laundered
• Access to our Employee Assistance Program

Join us at Ibis Wellington, where your career journey is as exciting as the destination!

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS