Front Office Team Leader - Ibis Wellington

IBIS; Wellington; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading Wellington hotel is seeking a passionate Team Leader for its Front Office team. The role includes directing daily operations, conducting staff training, and ensuring excellent guest experiences. Ideal candidates will have supervisory experience in hotels, strong organizational skills, and the ability to work flexible hours. The position offers full-time hours at $27.68 per hour with great employee perks.

Benefits

Learn your Way - Access to our Accor Academy

Daily staff meals during duty

Discounted Food & Beverage + Accommodation Worldwide

Parental Leave Scheme

Staff celebrations and tenure recognition

Refer-a-friend bonus

Uniform provided & laundered

Access to Employee Assistance Program

Qualifications

• At least 6 to 12 months experience in front office operations at a supervisory level.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays.
• NZ residency or a permanent NZ work visa is required.

Responsibilities

• Direct daily front office operations.
• Ensure department policies are understood and observed.
• Conduct training for Front Office employees.

Skills

Motivated

Team Player

Proactive

Organisational Skills

Takes Initiative

Education

Current New Zealand General Managers certificate

LCQ Certification

Job description

Company Description

ibis Wellington: Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.

Job Description

At the Ibis Wellington, we believe it’s our people who create memorable experiences for our guests. Our current Team Leader has just been promoted, so we’re looking for the next passionate leader to join our Front Office team!

If you love creating great guest experiences, enjoy leading a team and want to grow your career, this could be your opportunity.

Key Duties

• Must have a thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Assists in conducting training for all Front Office employees.
• Directs daily front office operations.
• Greets and escorts Very Important Guests and attends to their special needs that the hotel can meet.
• Attends to credit problems.
• Ensures efficient and courteous service.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information
• Supervises front cashiers and helps out with accounting problems.
• Controls hotel duty keys and floats whilst on duty.
• Performs any other duties as directed by the Front Office Management.
• Assists Front Office Management in formulating new procedures and directives in order to continue improve the Front Office Department

This is a full time (40 hours per week) role working across a rotating 7 day roster, waged at $27.68 per hour.

Qualifications

• At least 6 to 12 months experience in front office operations in hotels (at a supervisory level preferred)
• Motivated
• Team Player
• Proactive
• Takes Initiative
• Organisational Skills
• A current New Zealand General Managers certificate or able to obtain
• LCQ Certification or able to obtain
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays
• In charge of the hotel in absence of the management team
• You will have NZ residency or be holding a permanent NZ work visa. (immigration visa support or sponsorship is not available with this role)

Additional Information

At the Ibis Wellington, we\'re all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you\'re on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor\'s Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor\'s refer-a-friend bonus
• Uniform provided & laundered
• Access to our Employee Assistance Program

Join us at Ibis Wellington, where your career journey is as exciting as the destination!

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS