Front Office Team Leader

Brightvision Capital Partners, LLC; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Auckland is seeking a Front Office Team Leader to enhance the vibrant culture of their Front Office team. The ideal candidate will have previous experience in hotel operations, a strong focus on customer service, and effective team management skills. Opportunities for career growth and employee benefits like discounted hotel stays are provided.

Benefits

Discounted hotel stays

Daily staff meals

Ongoing reward and recognition incentives

Opportunities for further development

Qualifications

• Proven track record of managing and motivating a team.
• Previous experience in a 4 or 5 star hotel environment is essential.
• Hold a Valid New Zealand Drivers Licence.

Responsibilities

• Coach the team to ensure confident information delivery about attractions.
• Assist in hotel Front Office Operations.
• Establish on the Job Training within the department.

Skills

Front Office experience

Team management

Customer service

Calm under pressure

Negotiation skills

Tools

Opera Cloud

Job description

Join us at Accor & Pullman Auckland, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be who you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work and event spaces with a vibrant social atmosphere for business, leisure and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

Pullman Auckland is looking for a talented and passionate Front Office Team Leader wishing to take the next step up in one’s career and use their talent to create a vibrant culture within the Front Office team at the largest Accor property in New Zealand.

• Coaching the team to ensure that every member is confident in providing valuable insider information about tourist attractions and restaurants to hotel guests
• Assist in the hotel Front Office Operations
• Establish on the Job Training within the department to meet brand and service essentials, using department procedure manuals as a base for all service procedures and training
• Assisting in recruitment activities, seeking staff who are passionate and have a natural inclination towards customer focused service

Qualifications

Whilst talent and attitude are our primary requirements, ideally you also have:

• Previous Front Office experience is essential, as well as a proven track record of managing and motivating a team
• Knowledge of Opera Cloud is advantageous
• Exposure in a 4 or 5 star hotel environment
• Ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout
• Be a skilled negotiator to resolve a range of guest and employee concerns
• Immaculate personal presentation and high level of communication – both verbal & written
• Hold a Valid New Zealand Drivers Licence

Additional Information

Our People + Culture

We are, who we serve

We hire for personality, train for skill. A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic, and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs. Just to name a few:

• Your loyalty card entitles you to discounted hotel stays, food and beverage rates and spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.