Front Office Team Leader

Pullman Hotels & Resorts; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

A premier hotel in New Zealand is seeking a dynamic Front Office Team Leader to enhance its vibrant team culture. Responsibilities include coaching staff on guest services and assisting in daily operations. The ideal candidate will have previous Front Office management experience in a 4- or 5-star environment, communication skills, and the ability to handle guest concerns effectively. Competitive benefits and career development opportunities are offered.

Benefits

Discounted hotel stays

Daily staff meals

Recognition incentives

Career progression opportunities

Qualifications

• Proven track record of managing and motivating a team.
• Experience in a 4- or 5-star hotel environment.
• Immaculate personal presentation.

Responsibilities

• Coach the Front Office team on providing insider information to guests.
• Assist in daily hotel operations and duties.
• Establish ongoing training for the department.

Skills

Previous Front Office experience

Knowledge of Opera Cloud

Calm under pressure

Negotiation skills

High level of communication

Education

Valid New Zealand Driver's Licence

Job description

Overview

Pullman Auckland is looking for a talented and passionate Front Office Team Leader wishing to take the next step up in one’s career and use their talent to create a vibrant culture within the Front Office team at the largest Accor property in New Zealand.

Responsibilities

• Coach the Front Office team to ensure every member is confident in providing valuable insider information about tourist attractions and restaurants to hotel guests.
• Assist in Front Office operations and daily hotel duties.
• Establish ongoing on-the-job training within the department to meet brand and service essentials, using department procedure manuals as a base for all service procedures and training.
• Assist in recruitment activities, seeking staff who are passionate and have a natural inclination towards customer-focused service.

Qualifications

• Previous Front Office experience is essential, with a proven track record of managing and motivating a team.
• Knowledge of Opera Cloud is advantageous.
• Experience in a 4- or 5-star hotel environment.
• Ability to remain calm and diplomatic under pressure, providing flexible solutions.
• Skilled in negotiating to resolve a range of guest and employee concerns.
• Immaculate personal presentation and high level of communication, both verbal and written.
• Hold a valid New Zealand Driver's Licence.

Additional Information

Why join Pullman Auckland?

We are who we serve. We hire for personality, train for skill. A personality that reflects our brand character and embodies the progressive, inclusive, optimistic, and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.

Benefits

• Your loyalty card entitles you to discounted hotel stays, food and beverage rates, and spa treatments worldwide.
• Daily staff meals provided.
• Ongoing reward and recognition incentives.
• Opportunities for further development and worldwide career progression within Accor.

Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.