Front Office Manager

Hind Management; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading hotel company in Christchurch is seeking a Front Office Manager to ensure exceptional service and oversee daily operations. This full-time, fixed-term role requires leadership skills, prior people management experience, and relevant qualifications. Ideal candidates will possess strong communication skills and meet all registration requirements. Offers include excellent employee benefits and a supportive work culture.

Benefits

Life insurance

Health and wellbeing programmes

Employee discounts at hotels and restaurants

Paid training and development

Qualifications

• Previous people management experience is required.
• Excellent written and verbal English communication skills.
• Current LCQ, General Manager, and First Aid Certificate.

Responsibilities

• Ensure a smooth check-in and check-out process for guests.
• Oversee Front Office and Guest Service departments.
• Daily meetings with the Hotel Manager.

Skills

Leadership

Communication

Problem Solving

Multi-tasking

Education

NZQF Diploma or equivalent

Tools

Property Management Systems

Job description

About the role

Front Office Manager role at Sudima Christchurch City Hotel. This is a full‑time position on our Leadership Team. The role manages the smooth and efficient day-to-day operations of the Front Office reporting to the Hotel Manager. You will lead the Front Office Team to deliver an incomparable service experience and communicate at all levels, ensuring guests are satisfied and solving problems through efficient multi‑tasking.

You are a true leader who is passionate about coaching and inspiring the Front Office team through their hospitality careers. Previous people management experience is required.

This is a fixed-term role with guaranteed 40 hours per week. This is a parental leave cover fixed term position for 7 months from December 2025 to May 2026. Remuneration will be discussed with the right candidate.

Responsibilities

• Ensure a smooth check in and check out process for guests
• Oversee and ensure Front Office and Guest Service departments are staffed and running effectively and efficiently
• Oversee personal presentation as well as departmental grooming standards as per company policies
• Oversee safe evacuation of the hotel should the situation arise
• Oversee rosters
• Strong leadership ensuring department compliance across Health & Safety, Company Procedures, and relevant legislation
• Have knowledge of hotel and guest room facilities/services and ensure reservations/front office are equally knowledgeable
• Reporting on monthly budgets and P&Ls
• Daily meetings with the Hotel Manager

Required Qualifications

• NZQF Diploma (ANZSCO Skill Level 2) or equivalent
• Or at least three years of relevant experience may substitute for the formal qualifications listed above
• Current LCQ, General Manager, and First Aid Certificate
• Previous experience with Property Management Systems
• Excellent written and verbal English communication and interpersonal skills
• Hold a full NZ Driver's Licence

About you | Ko koe tēnei

The successful candidate will need to possess the following attributes:

• Confident, well motivated, enthusiastic and calm under pressure
• Takes pride in work and has exceptional attention to detail
• Flexible and adaptable in approach
• Ability to prioritise and work to deadlines
• Work to a high standard, accurate and organised
• Approachable and flexible & a team leader
• A passion for team development and mentoring
• Celebrate diversity, ensuring inclusion and focusing on the wellbeing and growth of our people

He kura te tangata - We are all valued

As an Employer of Choice, we offer great employee benefits like life insurance, health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network — not just for you, but in some cases your friends and family too.

• Fantastic employee discounts at our hotels, restaurants and spas across New Zealand
• Kaikōura has an attractive work-life balance, with close proximity to the sea and outdoor activities
• Staff uniform and meals on duty provided
• Develop your Te Reo and cultural responsiveness with the hotel being part owned by the local iwi
• Family and friends rates within our network of hotels
• Excellent reward & recognition events
• Long service and anniversary gifts and benefits
• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
• Wellbeing programme including health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our online learning platform

Who We Are - Ko Wai Mātou

At Sudima Hotels, we care, do the right thing, and work together. As a Sudima team member, you will demonstrate these values in day-to-day actions. We live by the belief that We Are all Valued - He Kura te Tangata, and our success reflects our people and culture. We embrace Manaakitanga and hospitality at the heart of all that we do. Hind Management, the management company behind Sudima Hotels, builds and operates award‑winning hotels, restaurants, bars and spas, and operates with a sustainable approach that prioritises people and the planet.

We’re looking for positive people who enjoy unlimited opportunities to develop their careers and are part of a community and culture that puts people first.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility. If you require assistance or support and are unable to apply online due to an access need, contact our office at [phone] or email our Talent Acquisition Team at [e-mail]. We aim to respond within 48 hours Monday to Friday 9am–5pm.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.

Our Values
E MANAWANUI ANA MATOU - WE CARE
KA WHAI MATOU I TE TIKA - WE DO THE RIGHT THING
KA MAHI TAHI MATOU - WE WORK TOGETHER