Front Desk Executive / Guest Service Agent

Ramada Hotels; Queenstown; On-site; NZD 30,000 - 60,000; Full time

Job summary

A hotel group in New Zealand is seeking a full-time Front Desk Executive in Queenstown. Ideal candidates will have strong customer service skills and experience with hotel property management systems. Training will be provided for those with a positive attitude but no prior experience. Benefits include staff training and discounted stays at other properties.

Benefits

Uniform

Succession training and online courses

Great staff stay rates at other properties

Qualifications

• Previous experience with a hotel property management system is desirable.
• Experience in a similar role is preferable but training is available.
• Must possess a positive attitude and strong customer service skills.

Responsibilities

• Manage front desk operations and provide excellent guest service.
• Assist with training and development opportunities.
• Work on a rotating roster including weekends and public holidays.

Skills

Customer service skills

Positive attitude

Experience with hotel property management system

Tools

Opera Cloud

Job description

Front Desk Executive / Guest Service Agent

Marsden Hotels & Resorts offers a range of hotel and resort brands across New Zealand all designed to make you wake up feeling wonderful. We have 6 different brands including the international brands of Ramada, Wyndham Garden, and Microtel. We have 15 hotels in key cities including Auckland, Wellington, Christchurch, and Wellington.

We are currently recruiting for two of our Marsden properties in Queenstown. These are Ramada by Wyndham Remarkables Park and Wyndham Gardens Queenstown.

These 2 properties are located in Frankton near the airport and have a bus stop nearby.

Front Desk Executive

All Positions available are full-time. You will be working on a rotating roster which includes weekends and public holidays.

Key Duties for Front Desk Executive

Previous experience with a hotel property management system (i.e. Opera Cloud) is desirable for this position, and experience in a similar role is preferable, but for the right applicants whose personality and positive attitude shine but don't have hotel experience, we are more than happy to train them and get their career in hospitality moving forward. Opportunity for a Duty Manager role also available.

These are fantastic opportunities to join a young and energetic team with the scope to allow your level of experience and passion for the industry to shine. Benefits also include:

• Uniform
• The opportunity for succession training and online courses
• Great staff stay rates at all our other properties throughout NZ

TO APPLY

Please submit your CV via Seek with your cover letter detailing which position you are applying for and what makes you shine above the rest. Only applicants with the legal right to work and who are currently residing in New Zealand will be considered.

Marsden Hotels and Resorts is an equal opportunities employer in all respects.

How to Apply

Please email your CV with a cover letter via Seek. Unfortunately, due to the number of applications expected, we will only be replying initially to the shortlisted candidates.

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• Do you have customer service experience?
• How many years' experience do you have as a Front Desk Executive?
• How much notice are you required to give your current employer?

Marsden Hotels and Resorts is committed to equal employment opportunities.