Fraud Analyst

TSB; New Plymouth; On-site; NZD 60,000 - 80,000; Full time

Job summary

Join TSB as a Fraud Analyst, a key role in combating financial crime within our communities. You'll work closely with dedicated teams to monitor fraud alerts, provide insights to enhance detection tools, and play a vital role in preserving the integrity of the banking system. If you are curious and detail-oriented, this position offers you the opportunity to make a meaningful impact while building your career in financial crime prevention.

Qualifications

• Minimum 1 year experience in banking or financial services.
• Proficiency in Microsoft Office products.

Responsibilities

• Review and assess automated fraud alerts.
• Analyse transaction and customer behaviour to identify trends.
• Contribute to developing fraud detection rules.

Skills

Communication

Analytical Skills

Organizational Skills

Curiosity

Tools

Microsoft Office

Job description

Add expected salary to your profile for insights

Locations are either New Plymouth, Auckland or Wellington

Permanent Full time 40 hours per week

Permanent Part-time, 20 hours per week

At TSB, you’ll be part of a profit for purpose organisation, that empowers and enables you to be your best and make a positive difference for the people you work with, and the communities you are part of.

About the role

This role is foundational to TSB’s fraud prevention ecosystem. Fraud Analysts serve as the Bank’s early-warning layer, ensuring that alerts are evaluated efficiently and insightfully. The position works in close alignment with Fraud Investigators, Customer Support, and Operational Excellence to protect the Bank and its customers from evolving fraud threats.

TSBs Financial Crime Intelligence Team comprises a blend of Anti-money laundering specialists, and fraud Investigators spread across New Zealand fighting financial crime.

Who are you?

You’ll be a naturally curious person who leaves no stone un-turned, and is looking for their first step into financial crime.

You will play a critical role in reducing fraud exposure and enhancing the effectiveness of detection tools and policies, by interpreting data, highlighting trends, and recommending prevention improvements.

You will demonstrate the ability to work in a fast paced and dynamic environment, managing multiple fraud alerts and deadlines simultaneously using strong organisational skills.

You will require clear and effective written and verbal communication as you will responsible for outbound calls to customers, document clear records of decisioning and observations in case management tools and support Fraud Investigators.

In this role, you can expect to:

• Review and assess automated fraud alerts for cards and domestic payments.
• Analyse transaction and customer behaviour to identify fraud indicators, trends, and risk patterns
• Actively contribute to the ongoing development and refinement of fraud detection rules.
• Participate in identifying preventative controls and recommending improvements.

We are looking for candidates who have:

• Minimum 1 year experience in banking or financial services.
• Previous exposure to fraud detection or financial crime risk preferred but not essential.
• Highly proficient in Microsoft Office products and confident navigating bank systems and data platforms.

What’s in it for me?

At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.

By working with us, you’ll be a part of a profit for purpose organisation. We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

If you are ready to get stuck in as part of a collaborative team where you’re supported to be your best self…. Apply Now!

Closing date for applications is 5.00 p.m., Wednesday 16th July 2025.

How do your skills match this job?

Sign in and update your profile to get insights.

The perfect amount of you. It’s you.

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it.

That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.

The perfect amount of you. It’s you.

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it.

That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.

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