Forward Deployed Engineer - (East coast based)

crewAI; Gisborne; On-site; NZD 120,000 - 160,000; Full time

Job summary

CrewAI is seeking a Forward Deployed Engineer to bridge our AI technology with client needs. You will implement integrations, design technical solutions, and ensure successful adoption, with a strong emphasis on collaboration with Product, Engineering, and Customer Success teams.

The role requires deep Python/API expertise, familiarity with AI/ML concepts, and the ability to translate client requirements into robust technical designs.

Qualifications

• Proven experience in a customer-facing technical role (Solutions Engineer, Sales Engineer, or Technical Consultant).
• Bachelor's degree in Computer Science, Engineering, or related field preferred.
• Strong proficiency in Python and experience with APIs and system integrations.
• Familiarity with AI/ML concepts and technologies, including AI agent frameworks and LLMs.
• Exceptional communication, presentation, and interpersonal skills.
• Knowledge of workflow orchestration, multi-agent systems, or distributed computing.
• Experience building GenAI solutions; knowledge of design patterns, RAG, and databases (SQL/NoSQL) a plus.
• Contributions to open-source AI agent projects or experience with human-in-the-loop systems a bonus.

Responsibilities

• Lead the technical integration of CrewAI's products into customers’ systems, including API integrations, data pipelines, and custom workflows.
• Develop and maintain robust, scalable solutions tailored to client requirements, leveraging Python and other relevant technologies.
• Troubleshoot complex technical issues during implementation and provide timely resolutions with internal teams.

Skills

Python

APIs

AI/ML concepts

LLMs

GenAI

Multi-agent systems

Distributed computing

Workflow orchestration

Communication

Open-source contributions

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

CrewAI open-source libraries

Job description

Overview

The Forward Deployed Engineer (FDE) at CrewAI is a pivotal, customer-facing role that bridges the gap between our cutting-edge AI technology and our clients' specific needs. We are looking for a hybrid technical expert and strategic consultant who can not only implement our solutions but also understand the business context to ensure successful integration, adoption, and value delivery.

Key Responsibilities

Technical Implementation & Integration

• Lead the technical integration of CrewAI's products into customers’ systems, including API integrations, data pipelines, and custom workflows.
• Develop and maintain robust, scalable solutions tailored to client requirements, leveraging your expertise in Python and other relevant technologies.
• Troubleshoot complex technical issues during implementation and provide timely resolutions, collaborating with our internal engineering teams as needed.

Client Engagement & Solution Design

• Act as the primary technical point of contact, thoroughly understanding the customers’ business objectives and technical landscapes.
• Translate client needs into technical specifications and solution designs, ensuring alignment with CrewAI's product capabilities.
• Design and architect CrewAI-powered agent teams, assigning specialized roles and workflows tailored to client needs.
• Conduct technical workshops and training sessions for customer teams to facilitate product understanding and adoption.
• Collaborate with Customer Success Engineers and Support Engineers, to ensure customers’ success and smooth operations

Deployment & Optimization

• Deploy, configure, and optimize CrewAI-based multi-agent systems in production environments.
• Develop and integrate custom agents, tools, and processes using Python and CrewAI’s open-source libraries.
• Monitor deployed solutions for performance, reliability, and business value, rapidly iterating on agent roles and workflows to adapt to evolving client needs.

Qualifications & Desired Skills

• Proven experience in a customer-facing technical role, such as a Solutions Engineer, Sales Engineer, or Technical Consultant.
• Bachelor's degree in Computer Science, Engineering, or a related technical field is preferred.
• Strong proficiency in Python and experience with APIs and system integrations.
• Familiarity with AI/ML concepts and technologies, including AI agent frameworks and LLMs.
• Exceptional communication, presentation, and interpersonal skills.
• Knowledge of workflow orchestration, multi-agent systems, or distributed computing.
• Experience building GenAI solutions and knowledge of design patterns, RAG, and working with various databases (SQL, NoSQL) are a plus.
• Contributions to open-source AI agent projects or experience with human-in-the-loop systems is a significant bonus.

Team Collaboration

You will work closely with our Product, Engineering, Sales, and Customer Success teams to provide client feedback, resolve technical issues, support pre-sales activities, and ensure overall client satisfaction.

Performance Metrics

Your success will be measured by key indicators, including:

• Successful project implementations and high client satisfaction.
• Timeliness and effectiveness of technical support and issue resolution.
• The quality of your solution designs and documentation.
• Your contribution to product improvements through actionable client feedback.