Food and Beverage / Room Service Attendant

Pullman Hotels & Resorts; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

A prestigious hospitality group is seeking a Food & Beverage / Room Service Attendant in Auckland. The role involves creating memorable dining experiences, supporting guests with dietary needs, and providing outstanding customer service. The ideal candidate possesses strong communication skills, a passion for quality, and experience in the hospitality sector. Join a diverse and inclusive team offering abundant growth opportunities and employee benefits.

Benefits

Discounted hotel stays and food

Daily staff meals

Reward and recognition incentives

Opportunities for career progression

Qualifications

• Passion for quality and outstanding customer service.
• Strong command of English, both written and verbal.
• Proven experience in hospitality or food service preferred.

Responsibilities

• Create a seamless dining experience and deliver in-room dining.
• Ensure timely collection of room service trays while maintaining guest privacy.
• Support guests with dietary needs and upsell menu items.

Skills

Customer service

Communication skills

Ability to work under pressure

Job description

Company Description

Join us at Accor & Pullman Auckland, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests. Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact. Hospitality is a work of heart, Join us and become a Heartist.

Job Description

The Pullman Food & Beverage / Room Service Attendant bridges the Culinary team’s vision with the guest experience, contributing significantly to our overall progress. Representing our brand and restaurant, you build upon the service standards guests come to recognise from the whole Pullman team. In this role, you create memorable dining moments both in-room and in our venue by being attentive, knowledgeable, and proactive. From recommending dishes and accommodating dietary needs to ensuring smooth and timely service, you are always focused on making each guest feel cared for. You enhance the guest journey by sharing the benefits of Accor’s loyalty programs in a welcoming and engaging way. Adaptable and calm under pressure, you manage multiple priorities with confidence while anticipating guest needs to ensure every detail is handled with precision and care.

As a Food and Beverage / Room Service Attendant at Pullman, no two days are the same. You will:

• Create a seamless dining experience by setting up, serving, clearing tables, and delivering in-room dining
• Ensure room service trays and trolleys are delivered and collected promptly, while respectfully maintaining guest privacy
• Bring the menu to life for guests, offering recommendations and supporting those with special dietary needs
• Use your product knowledge to create memorable guest experiences while maximising sales opportunities through recommendations and upselling
• Work closely with other departments to ensure exceptional service and a consistently high guest experience
• Introduce guests to the benefits of Accor’s loyalty programs in a warm and engaging way
• Keep work areas spotless and safe, always upholding food safety standards

Qualifications

• Must have passion for quality, presentation and delivering outstanding customer service
• Great communication skills & presentation and confidence to engage with guests
• Possess a strong command of English both written and verbal
• Able to work independently and in a team
• Ability to work well under pressure, think on your feet and ability to make quick decisions
• Available to work on a rotating roster over 7 days if required, including weekends, public holidays, mornings and night shifts
• Proven experience in hospitality, food and beverage service, or room service is preferred

Additional Information

Why join Pullman Auckland?

Our People+ Culture

We are, who we serve

We hire for personality, train for skill. A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic, and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just To Name a Few

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.