Food and Beverage Attendant

Rydges Hotels & Resorts; Wellington; On-site; NZD 45,000 - 60,000; Full time

Job summary

A well-known hotel brand in Wellington is looking for a dedicated team member to join their F&B venues at the airport. This role involves greeting guests, taking and serving orders, and maintaining cleanliness in a fast-paced environment. Ideal candidates should have prior customer service experience and knowledge of food and beverages. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• Previous experience in a similar role.
• Ability to describe menu items accurately.
• Capacity to stand for extended periods and lift heavy items.

Responsibilities

• Warmly welcome and seat guests.
• Take orders and provide menu descriptions.
• Serve food and beverages promptly.
• Regularly check on guests' needs.
• Maintain cleanliness and organisation in the area.

Skills

Customer Service

Knowledge of Food and Beverages

Communication

Job description

Our Wellington Airport venues are part of EVT, and being part of EVT means believing in changing the game. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About the Role

Based out of our Rydges Wellington Airport location, this role will be responsible for taking orders, serving food and beverages, and maintaining a welcoming atmosphere, across our 3 new airport F&B venues, starting in early October 2025.

Our Vision is to be the most highly regarded hospitality, leisure and entertainment company outperforming our markets by being better than yesterday, every day.

Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities. We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Grow revenue ahead of market
• Business transformation

Our Values

• Empowerment: Step up and be accountable
• Possibilities: Always evolve and improve
• Community: Strong teams, better together

Key Accountabilities

• Greet and Seat Guests: Warmly welcome guests, assist with seating arrangements, and provide them with menus.
• Take Orders: Knowledgeably describe menu items, answer questions, and take orders accurately, noting any special requests or dietary restrictions.
• Serve Food and Beverages: Deliver food and drinks promptly and ensure they are presented according to standard.
• Check on Guests: Regularly check in with diners to ensure they have everything they need and address any concerns.
• Maintain Cleanliness: Keep the area clean and well-organised, including clearing tables, resetting, and restocking.
• Collaborate with Kitchen Team: Communicate orders to the kitchen and ensure that food is prepared correctly and delivered promptly.
• Handle Payments: Present bills to guests, process payments accurately.
• Upsell and Promote: Suggest additional menu items, specials, or beverages to enhance the guests’ experience.
• Handle Guest Requests: Address special requests and accommodate guests\' needs to the best of your ability.
• Safety and Hygiene: Follow safety and hygiene protocols, including proper handling of food and beverages, as well as maintaining a clean and safe work environment. Adhere to health and safety regulations.
• Flexibility in work schedule, including evenings, weekends, and holidays.

Skills & Experience

These are the desired skills and experience for this role:

• Previous experience in a similar role.
• Proven knowledge of food and beverage items, including wine and cocktails (training will be provided).
• Must be able to stand for extended periods and lift heavy items.