Food and Beverage Attendant

Hind Management; Queenstown; On-site; NZD 30,000 - 60,000; Full time

Job summary

A hospitality group in Queenstown is seeking a Full-time Food and Beverage Attendant to provide exceptional dining experiences. This role includes a flexible work schedule and involves welcoming guests, preparing drinks, and managing guest inquiries. Ideal candidates are passionate about hospitality and committed to delivering outstanding customer service.

Benefits

Discounts at hotels and restaurants

Meals on duty

Health insurance discounts

Paid training

Free Life Insurance

Qualifications

• Flexibility for varied work hours, including weekends and public holidays.
• Exceptional grooming and hygiene standards.
• Ability to remain calm under pressure.

Responsibilities

• Provide a warm welcome to all guests.
• Prepare drinks and serve guests effectively.
• Handle guest inquiries and complaints positively.

Skills

Exceptional communication

Customer service skills

Passion for cocktails

Attention to detail

Job description

Who We Are | Ko Wai Mātou

Podium Restaurant is situated within Sudima Queenstown Five Mile and offers a flavorful dining experience and is the perfect place to enjoy a delicious meal or relax with a drink, which can be enjoyed in the outdoor mezzanine with mountain views. Alongside Podium Restaurant are our four conference facilities, catering to up to 150 people.

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

The Role | Te Mahi

We are seeking a Full-time Food and Beverage Attendant to join our team at Sudima Queenstown Five Mile. We are looking for a talented individual who is passionate about providing a positive dining experience every time to our customers. Whether you are a seasoned professional in the foody scene, or a newcomer to hospitality, we are keen to talk with you! Full training will be provided.

This full-time permanent role (minimum 30 hours per week) and the hourly rate for this role is from $25 - $26 per hour depending on experience.

Responsibilities | Ngā Haepapa

• Working a minimum of 30 hours per week, flexibly across a 7 day roster
• Provide a warm engaging welcome to all guests
• Work as a team to ensure exceptional service and dining experiences
• Preparation of various hot and cold drinks
• Seating guests, taking orders and delivering exceptional service at all times
• Preparation of the restaurant for service
• Taking external and internal phone inquiries and delivery of room service
• Settling guest accounts
• Ensuring a positive resolution and follow up with any guest complaints

About You | Ko Koe Tēnei

• Some flexibility to work varied rosters (which may include early morning starts, late finishes, weekends and public holidays)
• Exceptional grooming and hygiene standards
• Confident and timely table service
• Have a passion for creating extraordinary cocktails
• Ability to remain calm under pressure, willing to go the extra mile to ensure guests make the most of their day
• Outstanding communication and customer service skills, with good attention to detail
• Have a desire to learn and grow your hospitality career
• Experience in restaurant & bar service or customer facing role would be advantageous
• Valid Right to Work in NZ

He kura te tangata - We are all valued

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels and restaurant
• Meals on duty, staff parking and uniform provided
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office ([phone] or email our Talent Acquisition Team at [e-mail]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.

We care, we do the right thing and we work together. We are all valued.