Food and Beverage Attendant

Hilton Worldwide, Inc.; Auckland; On-site; NZD 40,000 - 55,000; Full time

Job summary

Join a leading hospitality company as a Food and Beverage Attendant at Hilton Auckland. In this role, you will ensure exceptional service in restaurants and cafes while maintaining high standards of cleanliness and guest satisfaction. Ideal candidates will be friendly, communicative, and eager to learn in a dynamic environment.

Qualifications

• Excellent communication skills in the local language.
• Knowledge of alcoholic beverages and mixing drinks.
• Motivated to learn new skills and techniques.

Responsibilities

• Receive orders and serve customer requests in a timely manner.
• Maintain cleanliness in service areas and adhere to health standards.
• Upsell menu items and enhance the guest experience.

Skills

Friendly disposition

Exceptional guest service

Time management

Organizational skills

Communication skills

Education

Previous experience in Food & Beverage services

Food hygiene experience

Tools

Electronic ordering systems

Job description

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Job Description - Food and Beverage Attendant (HOT0BKMU)

Job Description

Food and Beverage Attendant (

Job Number:

HOT0BKMU )

Work Locations

Work Locations

: Hilton Auckland Hotel Princes Wharf 147 Quay Street Auckland 1010

A Food and Beverage Attendant affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.

What will I be doing?

As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:

• Receive orders and serve customer requests completely in a timely manner
• Understand menu content, any menu changes, and promotional activities
• Keep your service area clean, tidy, and well-prepared
• Efficiently manage the proper settlement of all customer accounts
• Answer Guest queries in a polite and helpful manner
• All-rounded training to be able to rotate around the department
• Assist in the setup and breakdown of service areas for functions, events, and daily operations
• Adhere to health, safety, and hygiene standards consistently
• Communicate effectively with kitchen and bar staff to ensure accurate and timely service
• Upsell menu items and offer recommendations to enhance the guest experience
• Participate in team meetings and continuous training to maintain a high standard and provide a personalized service

What are we looking for?

Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Friendly, positive, energetic disposition
• Committed to delivering exceptional guest service
• Motivated to learn new skills and techniques
• Smart and tidy, in appearance
• Positive and willing to participate on a team and work with a winning attitude
• Excellent communication skills in the local language
• Flexible, reliable, and responsive to a range of work situations
• Prepared to manage a variety of customer types, inquiries, and complaints
• Knowledge of alcoholic beverages and mixing of drinks, with basic wine knowledge
• Previous food hygiene experience
• Electronic ordering systems experience
• Time management & organizational skills
• Preferably previous experience in Food & Beverage services in similar environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!