FOH Manager - Manukau - NZ

LifeFlight Australia Limited; Manukau; On-site; NZD 60,000 - 80,000; Full time

Job summary

A dynamic fitness organization in Manukau is seeking a Front of House Manager to lead a high-energy reception team and enhance member experiences. This role includes managing inquiries, training staff, and driving customer service KPIs. Candidates should have 2–3 years of experience in customer service management and a passion for fitness. Apply now to join a thriving, supportive team and benefit from career growth opportunities.

Benefits

Free gym membership

Paid day off for your birthday

Discounts on supplements and apparel

Access to world-class facilities

Career growth opportunities

Qualifications

• 2–3 years’ experience in customer service management or similar.
• Natural communicator who connects quickly and builds trust.
• Financially driven, comfortable working towards KPIs and team goals.

Responsibilities

• Lead, train, and motivate the reception team to deliver five-star service.
• Manage member enquiries, cancellations with empathy and professionalism.
• Drive customer service KPIs, creating a culture of accountability and success.

Skills

Leadership

Customer service management

Communication

Organizational skills

Job description

Love Fitness? Love People? Ready to Lead from the Front?

Join the Cartel as our next Front of House Manager at our Manukau Club!

If fitness is your passion, people are your priority, and creating unforgettable member experiences drives you – this is your next big move.

Fitness Cartel Health Clubs is on a mission to grow to 60+ clubs by 2030, and we need dynamic, people-focused leaders to deliver next-level service at the front line. As FOH Manager, you’ll own the member experience, lead a high-energy reception team, and set the standard for service in one of Australia & New Zealand's fastest-growing fitness brands.

What’s in It for You

• Free gym membership
• Paid day off for your birthday – celebrate in style
• Discounts on supplements, apparel, Pro-shop café, and more
• Access to world-class facilities: Reformer Pilates, Cycle Studios, cafés, saunas, ice baths, and 24/7 training
• Career growth – from FOH Manager to Club Management, and beyond
• Be part of a thriving, supportive team in a brand on the rise

What You’ll Do

As FOH Manager, you’ll be the heartbeat of the club. You will:

• Lead, train, and motivate the reception team to deliver five-star service
• Manage member enquiries, and cancellations with empathy and professionalism
• Manage rosters, develop staff, and run daily FOH operations, including retail and supplements.
• Ensure the ice bath, saunas, café, reception, and retail spaces are running smoothly and always clean
• Drive customer service KPIs, creating a culture of accountability and success
• Support the Club General Manager where needed to keep the club thriving

Who You Are

• A proven leader with 2–3 years’ experience in customer service management or similar
• A natural communicator who connects quickly and builds trust
• Financially driven, comfortable working towards KPIs and team goals
• Organised, proactive, and hands-on with a “can do” attitude
• Passionate about fitness and excited to represent the Cartel brand every day

Why Fitness Cartel?

This isn’t just a role – it’s a career pathway into club and operations management with Australia & New Zealand's most exciting and fastest-growing health club brand.

Interviews are happening now – apply today and don’t miss your chance to join the Cartel.

Apply now and let’s make it happen.

Note: Only candidates meeting our selection criteria will be contacted. No agencies please!

Fitness Cartel is an equal opportunities employer and welcomes applications from all qualified candidates.