FOH Manager - Manukau - NZ

Fitness Cartel Australia & New Zealand; Auckland; On-site; NZD 60,000 - 75,000; Full time

Job summary

A leading fitness brand in Auckland is seeking a Front of House Manager to lead a high-energy reception team and ensure an unforgettable member experience. The ideal candidate will have 2-3 years in customer service management, with strong leadership and communication skills. This role offers free gym membership, birthday pay off, and significant career growth within a rapidly expanding fitness community.

Benefits

Free gym membership

Paid day off for your birthday

Discounts on supplements and apparel

Access to world-class facilities

Career growth opportunities

Qualifications

• 2-3 years’ experience in customer service management or similar.
• Ability to connect quickly and build trust.
• Financially driven and comfortable with KPIs.

Responsibilities

• Lead, train, and motivate the reception team.
• Manage member enquiries and cancellations.
• Ensure cleanliness and smooth operation of club facilities.

Skills

Customer service management

Leadership

Communication

KPI management

Proactivity

Job description

Overview

Love Fitness? Love People? Ready to Lead from the Front? Join Fitness Cartel as our next Front of House Manager at our Manukau Club. If fitness is your passion, people are your priority, and creating unforgettable member experiences drives you, this is your next big move. As FOH Manager, you’ll own the member experience, lead a high-energy reception team, and set the standard for service in one of Australia & New Zealand's fastest-growing fitness brands.

What’s in It for You

• Free gym membership
• Paid day off for your birthday - celebrate in style
• Discounts on supplements, apparel, Pro-shop café, and more
• Access to world-class facilities: Reformer Pilates, Cycle Studios, cafés, saunas, ice baths, and 24/7 training
• Career growth - from FOH Manager to Club Management, and beyond
• Be part of a thriving, supportive team in a brand on the rise

What You’ll Do

As FOH Manager, you’ll be the heartbeat of the club. You will:

• Lead, train, and motivate the reception team to deliver five-star service
• Manage member enquiries and cancellations with empathy and professionalism
• Manage rosters, develop staff, and run daily FOH operations, including retail and supplements
• Ensure the ice bath, saunas, café, reception, and retail spaces are running smoothly and always clean
• Drive customer service KPIs, creating a culture of accountability and success
• Support the Club General Manager where needed to keep the club thriving

Who You Are

• A proven leader with 2-3 years’ experience in customer service management or similar
• A natural communicator who connects quickly and builds trust
• Financially driven, comfortable working towards KPIs and team goals
• Organised, proactive, and hands-on with a “can do” attitude
• Passionate about fitness and excited to represent the Cartel brand every day

Why Fitness Cartel?

This isn’t just a role - it’s a career pathway into club and operations management with Australia & New Zealand's most exciting and fastest-growing health club brand.

Interviews are happening now - apply today and don’t miss your chance to join the Cartel.

Apply now and let’s make it happen.

Note: Only candidates meeting our selection criteria will be contacted. No agencies please!