Fleet Care Representative

Travvia; Kaipātiki; On-site; NZD 50,000 - 70,000; Full time

Job summary

A travel adventure company in Auckland is seeking a Fleet Care Representative. This role involves ensuring vehicles are road-trip ready, assisting with repairs, and providing excellent customer service. Ideal candidates will have experience in customer service, strong communication skills, and a proactive attitude. Join a fun and energetic team that values adventure and sustainability.

Benefits

Discounted vehicle rentals

Career progression pathways

Commitment to sustainability

Qualifications

• Experience in a customer-facing role, preferably in tourism or hospitality.
• Great communication and problem-solving skills.
• Proactive attitude and strong attention to detail.
• Ability to work flexible hours, including weekends.

Responsibilities

• Ensure all vehicles are road-trip ready and safe.
• Assist with minor vehicle repairs and manage fleet availability.
• Deliver professional customer service and handle customer issues.
• Maintain a clean and organized workspace.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Tools

Vehicle maintenance tools

Job description

Overview

Join the Travvia Team – Fleet Care Representative (Auckland)

Location: Wairau Valley, Auckland. Travel between AA sites as required by the business.

Reporting to: Auckland Branch Manager

Employment Type: Full-time, rostered shifts (including weekends)

Start Date: As soon as you’re ready.

At Travvia (formerly JUCY), we believe in giving people the greenlight to have the time of their lives. We’re about adventure, fun, and unforgettable experiences through our campervan rentals across New Zealand and beyond. Behind every epic road trip is a fleet that’s safe, clean, and ready to go—and that’s where you come in.

About the Role

As a Fleet Care Representative, you’ll ensure every van and car leaves our yard looking great and running smoothly. From fleet maintenance and grooming to helping customers kickstart their adventures, this role is ideal for someone who is hands-on, energetic, and customer-focused.

You’ll work with mechanics, suppliers, and the front-line crew to keep things moving smoothly. Whether it’s ensuring vehicles are up to standard or solving an issue for a customer, your impact will be felt across every journey that begins at Travvia.

Key Responsibilities

• Ensure all vehicles are road-trip ready: safe, legal, clean, and mechanically sound (Rego, RUC, COF, fuel, maintenance checks)
• Assist with minor vehicle repairs and work closely with mechanics and service providers
• Accurately manage fleet availability and allocation to support smooth operations
• Keep the yard clean, organised, and optimised for vehicle movements
• Groom and detail vehicle interiors and exteriors to a consistently high standard
• Deliver fast, friendly, and professional customer service at every touchpoint
• Handle customer issues efficiently or escalate when needed; support bookings and payments
• Represent the Travvia brand positively and consistently
• Maintain a safe and tidy workspace; report incidents, hazards, and near misses promptly
• Contribute to a proactive health & safety culture
• Suggest and support continuous improvements in processes and fleet care
• Stay up-to-date with best practices and work collaboratively to enhance team performance

What You’ll Bring

Essential:

• Experience in a customer-facing role (customer service, tourism, or hospitality preferred)
• Great communication and problem-solving skills
• A proactive, can-do attitude with strong attention to detail
• Ability to work a flexible roster, including weekends

Nice to Have:

• Mechanical knowledge or experience with vehicle maintenance
• Previous detailing or fleet experience
• Health & Safety awareness in a workplace setting
• Full Driving License

What’s In It for You?

• An unforgettable work culture – fun, energetic, and full of adventure
• Discounted vehicle rentals for your own epic road trips
• Career progression pathways in a growing travel company
• Be part of a business that’s committed to sustainability and leaving a lighter footprint

Our Culture and Values

At Travvia, we live by the values of:
Open hearts and open minds
Without us we are nothing
We live and breathe adventure
Our own journey will never finish

We believe in teamwork, having fun, doing things the right way – and making every trip unforgettable for our customers.

Ready to Hit the Road with Us?

If you love working with vehicles, enjoy variety in your day, and thrive in a fast-paced, customer-focused environment, we’d love to hear from you!

Apply now and start your next adventure with Travvia.