Fixed Term Senior Sales Assistant - Taupo

Animates; New Zealand; On-site; NZD 30,000 - 39,000; Part time

Job summary

Animates Taupo is seeking a Fixed Term Senior Sales Assistant to join our pet-care team. You will provide expert advice on nutrition and products, help customers select the right items, and ensure a friendly, efficient checkout experience.

This 3-month fixed term role is 15 hours per week, including Sundays and Mondays. The position involves lifting stock up to 20kg and supporting a supportive, values-driven culture with training to grow product knowledge.

Qualifications

• Experience in a customer facing role, retail experience preferred.
• Physical ability to lift stock up to 20kg.
• Flexibility to work weekdays, weekends and public holidays.

Responsibilities

• Provide specialist pet nutrition and product advice to customers.
• Fulfill eCommerce orders and support sales processes.
• Assist with stock handling and store operations as needed.

Skills

Customer facing role

Lift stock up to 20kg

Flexibility to work Sundays and public

Positive attitude

Job description

Fixed Term Senior Sales Assistant - Taupo • NZ

At Animates, we’re passionate about helping pet parents give their pets the happiest, healthiest lives possible.

Animates is New Zealand’s largest pet care specialist, with 48 retail stores, 27 grooming salons and 14 vet clinics working together across communities to support the wellbeing of pets. Every day our teams empower pet parents with trusted advice, quality products and expert services so they can make informed decisions for the animals they love.

As part of our busy Taupo store you’ll enjoy being part of a close-knit team, who are passionate about pets and providing expert advice to pet owners. We are a high performing team, who are customer focused and dedicated to our team members and store culture.

This is a 3-month fixed term contract to cover sick leave. You'll be working 15 hours a week (must be available Sundays and Mondays).

What you'll be doing:

This isn’t your regular customer service role. Here at Animates, the advice you give and the products you sell make a real difference to the lives of pets.

Our values-led culture and extensive training will develop your expertise to provide specialist nutrition advice, make toy suggestions based on breed and know what fish species make good tank-mates + much more! Other daily tasks include fulfilling eCommerce orders, and you may be required to lift heavy items e.g. bags of dog food.

What we’re looking for:

You’ll pride yourself on delivering customer service excellence, proactively seek solutions and be committed to ongoing learning.

To be successful you’ll also have:

• Experience in a customer facing role (retail experience preferred)
• Physical ability to lift stock (up to 20kg)
• Flexibility to work weekdays, weekends and public holidays
• A positive attitude and dedication to being a valuable team member

Why you'll love Animates:

We’re proud to offer a genuinely supportive and inclusive culture, where our leaders care deeply about the wellbeing of their teams and everyone lives our values of passion, authenticity, care, knowledge, and togetherness. As a Rainbow Tick Certified Employer, we encourage you to bring your whole self to work.

We’re also honoured to be the first organisation in Aotearoa to achieve Gold level recognition in the Mental Health First Aid Workplace Recognition Programme. This reflects how seriously we take mental health and wellbeing—through training our people in Mental Health First Aid, creating safe and open environments to talk, and making sure everyone feels supported, connected, and able to look out for one another every day.

If you share our love for the pet parents we serve, the merchandise we sell, and the work we do, this is a place for you to build a rewarding career!