FIT Reservations Agent

Pullman Hotels & Resorts; Auckland; On-site; NZD 45,000 - 55,000; Full time

Job summary

A prestigious hotel in Auckland is looking for a Reservations Agent. You will be responsible for processing hotel reservations, managing guest history, and upselling during phone interactions. Ideal candidates should have exceptional attention to detail, be confident in using Microsoft Office, Opera Cloud, and RESAWEB, and possess excellent communication skills in English. The role requires working 40 hours a week from Tuesday to Saturday.

Benefits

Discounted Hotel stays

Daily staff meals provided

Ongoing reward and recognition incentives

Qualifications

• Demonstrated experience in client liaison.
• Ability to manage conflicting deadlines and work well under pressure.
• Can work 40 hours per week, Tuesday to Saturday.

Responsibilities

• Processing and inputting of hotel reservations into RESAWEB and Opera Cloud.
• Quoting, booking, and managing all group bookings.
• Upselling during guest interactions.

Skills

Exceptional attention to detail

Client liaison experience

Confident with Microsoft Office

Fluent in English

Great phone manner

Tools

Opera Cloud

RESAWEB

Job description

Company Description

Join us at Accor & Pullman Auckland, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

Job Description

As a Reservations Agent, your main responsibilities include:

• Processing and inputting of hotel reservations into RESAWEB and Opera Cloud, with a focus on individual & group reservations
• Quoting, Booking and Managing all group bookings in a timely manner
• Managing and reviewing of all guest history – assist with merging guest profiles for FITs
• Upselling during guest interactions.
• Processing Weekly Commissions

Qualifications

Whilst talent and attitude are our primary requirements, you can confidently say yes to the below selection criteria:

• Exceptional attention to detail and demonstrated experience in client liaison
• Confident with Microsoft Office, Opera Cloud and RESAWEB
• A natural ability to manage conflicting deadlines and work well under pressure
• The right to work in New Zealand
• Fluent in English, excellent communication and a great phone manner.
• Can work 40 hours per week, Tuesday- Saturday

Additional Information

Why join Pullman Auckland? Our People+ Culture: We are, who we serve. We hire for personality, train for skill.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.